Worked as a customer care executive in handling calls from various customers to solve their queries according to their need Currently working for Citi bank clients in solving their issue relates to wire payment transfer if the money doesn't reach the ultimate beneficiary on time and the same issue when the payment was done by chequeSpecialist:Handling swift related enquiries in banking operationReconciliation of AccountsManaging customer accounts in Flexcube systemVast experienced in STARS (formally PRPC)applicationPreparing MIS report Verifying the trade transaction which are identified as sanctioned hit