Architect
CurrentHandled Desktop engineering team, which includes the activities of Application Certification, SCCM\Bigfix Deployment, Windows Patching, OS Build Management, L3\L4 assistance for the Windows Troubleshooting for the desktop users.Application Packaging Team: Handles the package request form the business owners, and then standardize those applications as per the packaging standards. Packaged applications pass through the QA process, and then moved to UAT.Application deployment Team: Handles the packaged application form the state of Pre-production mark test of the application is done by this team then deploys them to the required AD groups. Windows patching is also handled by this team. OS Imaging testing and deployment is handled by this team. Desktop Support Team: This team handles user request for modifications on their company assigned devices, and requests on hardware or software issues. Team usually handles Wintel L2 tickets and upgrade activities.