Elan Mayes Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Washington, District Of Columbia, United States

Collaborates with attorneys and staff to create, distribute, edit, post and submit legal bills via various methodsMaintains a list of special arrangements, billing guidelines, attorney preferences, billing rates, fee caps, formatting and expense requirements for client matters and ensures these requirements are followedPrioritizes and meets aggressive deadlinesSubmits electronic invoices via eBilling hubs while resolving rejections and appealsResolves billing-related issues from internal and external clientsCoordinates with other teams within the Accounting department to address questions/problems related to the billing processPrepares ad hoc reports, providing analysis of financial and historical dataResolves complex billing issues by working with the billing attorney and clientProactively recommends improvements to existing processesTracks status of insurance company billing engagements to ensure compliance with billing requirements set forth by various insurance company clients

Washington, District Of Columbia, United States

Collaborated with attorneys and staff to create, distribute, edit, post and submit legal bills via various methodsMaintained a list of special arrangements, billing guidelines, attorney preferences, billing rates, fee caps, formatting and expense requirements for client matters and ensured these requirements are followedPrioritized and met aggressive deadlinesWorked with the Rates team to ensure rates were properly assigned per client guidelinesWorked with the Matter Information team on updates to client matters requested by clients or attorneys once matters were openedCollaborated with the eBilling team to assist in the successful submission of bills, along with resolving rejections and appealsResolved billing-related issues from internal and external clientsCoordinated with other teams within the Accounting department to address questions/problems related to the billing processPrepared ad hoc reports, providing analysis of financial and historical dataResolved complex billing issues by working with the billing attorney and clientProactively recommended improvements to existing processesTracked status of insurance company billing engagements to ensure compliance with billing requirements set forth by various insurance company clients

Washington, District Of Columbia, United States

Served food and beverages to guests in a positive and friendly mannerProvided information to help food and beverage selectionsPresented ordered choices in a prompt and efficient mannerMaintained dining ambiance with an enthusiastic attitudePrepared room for dining by clothing tables and setting candles, napkins, service plates, and utensilsProtected establishment and guests by adhering to sanitation, safety, and alcohol beverage control policiesHelped guests select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questionsTransmitted orders to bar and kitchen by recording guests’ choices and identifying guests’ special dietary needs and special requestsKept kitchen staff informed by noting timing of meal progressionServed orders by picking up and delivering guests’ choices from bar and kitchen and delivering accompaniments and condiments from service barsResponded to additional guest requirements by inquiring of needs and observing dining processMaintained table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to guest spills or other special needsConcluded dining experience by acknowledging choice of restaurant and inviting guests to returnObtained revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to guests

Greenville, Sc

Logged all help desk calls & email requests into the current IT Service Management System and updated incident and/or problem information on a daily basisAnalyzed, troubleshot, and resolved problems with a goal of 85% First Call ResolutionEscalated issues appropriately when necessaryMet the business need by providing a workaround and effectively communicate expectations to usersFollowed up in a timely manner, ensuring the issue was resolved or the request was satisfiedParticipated in employee onboarding, off-boarding, and other changes including account creation, profiling, and testingContributed to the IT Service Management knowledge baseContributed to the good of the IT department and the entire FirmParticipated in new application testing and special projects

Greenville, South Carolina, United States

Collaborated with attorneys and staff to create, distribute, edit, post and submit legal bills via various methodsMaintained a list of special arrangements, billing guidelines, attorney preferences, billing rates, fee caps, formatting and expense requirements for client matters and ensured these requirements are followedPrioritized and met aggressive deadlinesWorked with the Rates team to ensure rates were properly assigned per client guidelinesWorked with the Matter Information team on updates to client matters requested by clients or attorneys once matters were openedCollaborated with the eBilling team to assist in the successful submission of bills, along with resolving rejections and appealsResolved billing-related issues from internal and external clientsCoordinated with other teams within the Accounting department to address questions/problems related to the billing processPrepared ad hoc reports, providing analysis of financial and historical dataResolved complex billing issues by working with the billing attorney and clientProactively recommended improvements to existing processesTracked status of insurance company billing engagements to ensure compliance with billing requirements set forth by various insurance company clients

Auburn, Alabama, United States

Ensured that the work environment was clean and well-stocked, i.e., utensils, equipment, tables, and floorsEnsured personal safety while operating fryers, ovens, and other kitchen equipment within the kitchenCommunicated clearly with all team members and guestsCompleted transactions as cashierReported maintenance issues to supervisorsStocked thaw cabinet and labels; dated and stored food according to proceduresPrepared ingredients, beverages, and food according to recipes and directions for distribution.Replenished food line itemsSet up, operated, and broke down food stationsMonitored food temperatures and hold timesConducted inventory and filled out paperwork, as necessaryAttended or completed required trainingsPerformed other related duties as assigned

Columbus, Georgia, United States

Operated a ten-line phone system Worked at the front desk as receptionist, ensuring a professional and friendly first impression for all incoming candidates and clients Checked in job candidates for appointments to interview and processLooked up a variety of information in the Avionté electronic system, including candidates' personal information and information about work hours and payrollInput direct deposit bank information for all active candidates Completed written employment verifications for government and private entitiesInteracted with multiple clients and candidates by email and phone, in and out of the office (including company promotion at job fairs and other events) Conducted interviews for new candidates, reviewing forms of identification and resumes and determining candidates’ strengths, skills, and interests Created new documents and forms for office and external use and edited existing documents to increase productivity Rewrote all content for the company website, and created web and print media for social media and various advertisements

Columbus, Georgia, United States

Communicated simultaneously with multiple issuing banks to open and prepare credit card fraud cases Researched, analyzed, and resolved credit card fraud cases through a variety of tools and reference materials Interacted with associations such as VISA and MasterCard by phone and emailCommunicated with merchants regarding chargeback rights for fraud casesCoordinated with coworkers and management to meet productivity goals and receive training

Greenville, South Carolina, United States

Ensured that the work environment was clean and well-stocked, i.e., utensils, equipment, tables, and floorsEnsured personal safety while operating fryers, ovens, and other kitchen equipment within the kitchenCommunicated clearly with all team members and guestsCompleted transactions as cashierReported maintenance issues to supervisorsStocked thaw cabinet and labels; dated and stored food according to proceduresPrepared ingredients, beverages, and food according to recipes and directions for distribution.Replenished food line itemsSet up, operated, and broke down food stationsMonitored food temperatures and hold timesConducted inventory and filled out paperwork, as necessaryAttended or completed required trainingsPerformed other related duties as assigned

Graded academic papers and homework sent in from elementary and high school studentsProvided quality customer care in the areas of general account inquiries, financial inquiries, technical support, and other specialized areas via phone, chat, and emailProvided technical support to customersOversaw the filing and processing of mail returned to the office from stateside and international customers