• Delivered library reference to a diverse population of students, adult learners and job seekers.• Developed and expanded young adult fiction, graphic novels, manga and paperbacks• Responsible for research, design, implementation and dissemination of user guides and pathfinders.• Established partnerships and coordinated with community leaders, school librarians and teachers. • Instructed youth and adult patrons on interlibrary loan, e-readers, mobile devices, electronic databases, Internet resources, website evaluation, computer use and software applications.• Responsible for planning, publicity, implementation and assessment of teen library programming. • Planned and implemented thematic exhibits regarding authors, historical events and holidays.• Responsible for training, scheduling, evaluating and mentoring teen volunteers.• Experienced user of cloud storage, photo sharing, social networking, podcasting, etc.• Developed web pages and blogs using XHTML, CSS, PHP and WYSIWYG editors.• Planned, managed and taught weekly computer skills and information literacy classes to all ages

Developed and managed Young Adult collection at Walter Neighborhood Library Increased teen circulation and programming statistics by 5-10% every month.Planned and implemented library programs for teens, including publicity and logistics.Made extensive contacts with groups and individuals outside the library. Created monthly calendar of branch activities, youth activities and services.Assisted customers in the use of library equipment and services.Provided reference and reader's advisory services in response to customer requests.

Taught courses in Microsoft Office, Internet use, research techniques, English grammar and writingProduced playbill for Imani School Theater Production of "The Lion King"Created a parent's guide to educational and informational Internet resourcesCreated a beginner user's manual on Internet use, safety and resources

Researched copyright information through online database servicesAnalyzed and synthesized information located through Internet and library resourcesDeveloped MS Access database for team's data entry process

Developed brochures, flyers and calendars for book groupDesigned websites for individuals and organizations