Ela Pawlak Email & Phone Number

Berlin, De

Berlin, Allemagne

Overseeing the rollout of Blacklane’s latest strategic partnerships, often involving tailored booking platforms. Collaborating across internal and external teams to implement processes, execute projects, and handle documentation. Leveraging data analytics to optimize operational efficiency. Building and nurturing robust relationships with all stakeholders to ensure successful partnerships.

Berlin, Allemagne

Contributing to service development for Blacklane's key strategic partner by establishing processes and procedures for improved efficiency in collaboration with the client. Managing a 10-member backend team, organizing their objectives and priorities, implementing reporting structures and KPIs. Overseeing daily operations and coordinating training programs.

Warsaw, Masovian District, Poland

Managing a team of 15 data analysts, enhancing team performance through individual coaching, feedback, and regular performance evaluations. Overseeing daily operations, including capacity planning, process enhancements, meetings, and maintaining top-notch service delivery within established SLAs. Actively collaborating across departments to identify and address potential issues.

Warsaw, Masovian District, Poland

Conducting live and virtual training sessions, developing training materials in English and French, and providing ad hoc support. Managing administrative functions, evaluating program performance, and providing backup leadership by coordinating team activities, capacity planning, reporting, and client communication.

Montreal

Région De Marseille, France

Lodz, Lodz District, Poland

Master 2, Information Technologies And Communication

Master 2, International Relations And Mass Media