At STUDIOBLUM, I am embracing the role of Fractional Design Leader. I aim to bring Big 4 quality to our clients without the associated price tag. I will focus on leveraging design strategy, fostering collaboration, and ensuring our clients' visions come to life through user-centred design.Fractional design leadership offers a unique approach, enabling businesses of all sizes to access top-tier design expertise while maintaining flexibility and efficiency. I believe this model can transform how organizations think about design, driving innovation and growth without the constraints of traditional consulting.If you’re interested in learning more about fractional design leadership or exploring how we can collaborate, I’d love to connect! Here’s to new beginnings and the chance to make a meaningful impact in the design world.

• Led service and strategy design projects to enhance user experience for both customers and employees.• Collaborated with cross-functional teams to implement innovative solutions for JPMorganChase.• Developed and implemented strategies to optimize service delivery and improve overall user satisfaction.

• Advocated for products as touchpoints within complex service systems to create positive human impact.• Ensured consistency across the service proposition at JPMorgan Chase & Co.• Developed skills in service design, human-centered design, and project management.

I am responsible to drive the development and evolution of Service Design both as a discipline and practice with a focus on quality and impact.Lead design points of view, proposal creation, and relationship management. Identify strategic opportunities; frame strategic problems; envision possible service futures.

I am directly responsible for the creative quality and innovation of the projects I am overseeing, as well as client and team satisfaction. I oversee and take responsibility for the successful delivery of a range of projects such as external client projects, pitches and internal development projects.- Oversee the planning, scheduling and tracking of project timelines and milestones.- Manage and oversee the delivery of a range of projects, defining project scope, goals and deliverables in collaboration with key stakeholders.- Establish relationships and liaise with key stakeholders throughout the project lifecycle.- Communicate and envision service concepts and ideas using methods & tools that illustrate all the components and touch points of the service. Pulling together all aspects of service design offered by Fjord.- Inspire innovative approaches to design, using creative facilitation techniques (co-design workshops) and taking the lead at client meetings, internal company meetings, brainstorms and external design events.- Encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem.- Have an understanding of how user research should be integrated in to a project and a good understanding of all the other skill sets and expertise within Fjord, including Business Design, Business Development and Brand Marketing.

Defining strategic concepts for product design and branding projects (corporate identity, packaging, communications).Leading the team towards the final design output, constantly checking up for consistence with the strategic concept.Keeping contact with the client, setting its expectations, presenting the concept, receiving feedbacks.

Research and Strategy:planning and organizing both primary and secondary research, visualizing data, briefing design team.Concept Envisioning:business model canvas generation, value proposition, brainstorming, sketching and visualization.Service Design:designing the intangible side of the project, system map definition.

The T/A Initiative is a donor collaborative working to expand the impact and scale oftransparency and accountability interventions worldwide.The T/A field is one of the fastest growing public movements of recent years. It bringstogether a wide range of organisations and projects aimed at promoting greater opennesson the part of governments, companies and other institutions so that the public can holdthem to account.I consulted the Initiative on the following topic:• User-centered research for UX and UI definition of the new communication platform forthe TALEARN community as a part of the Impact and Learning programme.http://www.transparency-initiative.org/

Design Reporter during several events in Milan:interview Ville Kokkonen in occasion of 75th anniversary of Artek.interview Design Royale Crew at "Salone del mobile" 2011Design for Profit conference at AIAP in Milan.

I took part in the research and concept envisioning phase of the project of a mobile phone for blind people (client: China Telecom)I also defined the guidelines for the complete re-branding of the agency itself (China Bridge International).