Elay Sasson Email & Phone Number

Tel Aviv District, Israel

Technology Implementation and Optimization: Spearhead the search and evaluation of new technologies to enhance the efficiency and effectiveness of sales and retention operations. Implement solutions that streamline workflows, improve productivity, and support the daily tasks of 80 sales agents and 30 retention agents.Operational Efficiency: Focus on optimizing technology and processes to simplify and expedite the tasks of sales and retention managers. Identify pain points and develop technological solutions that reduce manual effort and save time, leading to more efficient management and better overall performance.Cross-Departmental Collaboration: Work closely with internal teams, including R&D, Product, Business Intelligence (BI), and Billing, to enhance workflows and ensure seamless integration of new technologies. Coordinate with these departments to address specific needs, resolve issues, and drive improvements across the organization.Answer Ratio Management: Oversee the answer ratio for telemarketing calls, a key challenge in the industry. Collaborate with external partners to implement strategies and technologies aimed at improving answer rates. Analyze call metrics and performance data to identify trends, optimize call handling, and enhance overall response rates.

Tel Aviv District, Israel

Quality Assurance Management: Led a team of Quality Assurance (QA) specialists responsible for monitoring and evaluating sales calls to ensure compliance with regulations and company standards. Implemented processes to identify and rectify non-compliance issues, enhancing overall call quality and adherence to sales regulations.Regulation Development and Updates: Developed, updated, and enforced sales regulations and procedures to ensure alignment with industry standards and company policies. Worked closely with regulatory vendors to stay informed on changes and incorporate them into operational practices.Training and Onboarding: Managed a team of sales and retention trainers who were responsible for onboarding and training new sales employees. Designed and implemented comprehensive training programs to equip new hires with the skills and knowledge necessary for success in their roles.Performance Improvement: Monitored training outcomes and QA results to identify areas for improvement and drive continuous development. Coordinated with sales teams to address performance issues and enhance overall effectiveness.Cross-Functional Collaboration: Collaborated with various departments, including sales, compliance, and HR, to ensure cohesive operations and effective implementation of sales strategies and training initiatives.

Israel

Successfully managed and motivated two high-performing teams focused on acquiring new customers, driving significant growth and achieving sales targets.Recruited and onboarded each team member, building both teams from the ground up. Developed comprehensive training programs to ensure team members were well-equipped to meet and exceed performance goals.Designed and implemented sales strategies and processes that improved customer acquisition rates. Monitored key performance metrics and adjusted tactics to optimize results.Conducted regular performance reviews, provided constructive feedback, and implemented action plans to address any issues. Fostered a positive and competitive environment that encouraged continuous improvement and high sales performance.

Israel

Leading the largest inside sales team at MyHeritageRunning the most profitable team at MyHeritage for 3 consecutive years.Covering the US market and EMEA mainly UK, France, DACH, Nordics.Focusing on successful team building with individual growth plans.Running the recruitment processes of the sales teamWorking with marketing and R&D to facilitate and improve work flows.

Israel

Building a new inside sales team for US and EMEA, from hiring process through on-job training to successful AM.Running the sales training program both technologically (product) and professionally (sales).Creating sales scripts and scenarios; Handling objections and resistances while constantly improving the scripts efficiencyAchieving top profitability and revenue.

Israel

Working as an inside sales rep for US and Australia.Achieved sales booking in excess of 40% YoY. Selected as mentor to underachieving AMs and converting them to achievers and beyond.

Israel

Working as a inside sales rep covering corporate and business accounts.Overachieved my sales quota.