Elbert Guo Email & Phone Number

San Francisco, Ca, Us

Foster City, California, Us

- Maintain and enhance a legacy loyalty platform driving programs for banks and major businesses- Work in a team environment following Agile Methodology- Design microservices with Design-First APIs- Collaborate closely with Product organization to meet business and end-user needs- Coach other developers on best practices and quality through code review and collaboration- Improve on developer workflow by leveraging tooling such as code generation and build automation

Cambridge, Cambridgeshire, Gb

Provided technical support for operations personnel as a subject-matter expert of IDOL (HP Autonomy proprietary search technology) for integration in the Digital Safe (hosted e-mail archival solution for legal search and regulatory compliance)● Reviewed, approved, and executed changes made to production Linux systems that service thousands of legal and compliance users to ensure customer satisfaction● Developed new processes and best practices for integrating IDOL in the Digital Safe environment, including the standard process to deploy and configure IDOL instances● Investigated high-impact issues on production systems to identify root cause within strict customer-mandated deadlines● Devised corrective and preventative actions to avoid future disruption of service● Developed and implemented proactive system monitoring to identify and address issues to prevent customer impact● Executed complex remediation plans to restore functionality without interrupting customer access to system

Cambridge, Cambridgeshire, Gb

Provided technical consulting for sales opportunities of Digital Safe ● Proposed individualized solutions to potential customers by aligning available software capabilities with specific customer needs ● Built and configured Proof-of-Concept (POC) environments to implement and demonstrate the capabilities of proposed solutions ● Provided technical support for sales team during demonstrations of proposed solutions