Elbert Smith Email & Phone Number

Sherman Oaks, Ca Remote

Task with understanding customer’s office environments in relation to server, DHCP, or Static HTTPS protocols. Worked with inhouse IT personal to implement a smooth printer set up Troubleshoot networking problems . Built application platform foundation to support migration from client-server product lines to enterprise architectures and services. Configured, monitored and maintained email applications and virus protection software. Set up of Active Directory for domain mapping. Detailed reporting on performed maintenance and repairs to support overall network health and recoveryefforts of software if needed with printer set up. Management of large fleet deployment of software and hardware for clients.

Los Angeles Metropolitan Area

Work with onsite IT personal to implement a smooth printer set up Troubleshoot networking problems. Built application platform foundation to support migration from client-serverproduct lines to enterprise architectures and services. Configured, monitored and maintained email applications and virus protection software. Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.

Greensboro/Winston-Salem, North Carolina Area

Provided pre-sale support for the sales force team to determine the right option for hardware & software solutions centered around security, for improved workflows and to increase output capacity. Designing and then building the small business internal environment for increase workflows. Network printers to scan multiple ways, as well as network connections from the printer to applications software like Dropbox. Administered software licensing and purchasing for effective installation of the product for the client. Troubleshot and maintained networking devices and infrastructure for large enterprise client accounts.

Tampa/St. Petersburg, Florida Area

Managed a team of tech support that handled customer 2nd level escalation calls. Created training modules on how to solve common technical issues for a customer. Resolved difficult technical issues that were out of the scope of 2nd level tech support team. Conducted meetings to measure employees retention quotas to keep customer escalations below 15%. Created goals and incentives to build employees moral and meet the company’s objectives.