Agile Development Institute (formerly Agile Transformation Academy) is a Agile Certification and training provider.

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A Certified SAFe implementation professional responsible for training leaders, change agents, consultants, and team members to drive a Lean-Agile transformation at enterprise scale. Key areas of competency include designing a SAFe implementation, launching and facilitating an Agile Release Train (ART), and extending the Lean-Agile portfolio by launching additional ARTs.Accountable for the adoption of Agile practices for project teams.• Scrum Master for Project teams • Facilitate Scrum Ceremonies: Daily Scrum, Backlog Refinement, Sprint Planning, Sprint Review, Retrospectives. • Mentor Project Managers converting to Scrum.

Assigned to manage a portfolio of waterfall and Agile projects including the migration of legacy applications and historical financial data across multiple global regions. Along with Business Intelligence project management for global business partners. Previously managed execution of global strategy on transition of product and/ or resources between Deutsche Bank financial hubs and technologies centers

Provider of Financial Services in areas of Debt Management, Life Insurance, Health Insurance, and Investments

Served as liaison between internal and external clients in the Research Operations Center. These duties included assisting the project supervisor with client communications, implementation of data collections activities, monitoring cost, production reports, and managing project workflow processes. Responsibility included set up and monitoring projects to ensure project specifications were adequately met, documented, and/or modified as needed.

Payroll Executives serves as a payroll service bureau to small, medium, and large businesses.

Responsible for the origination of mortgage loans via outbound and inbound calling of prospects based on Lead generation systems. Proactively sought to grow and development new business via referral and direct contact with individually identified prospects. Also responsible for clearing any and all conditions to get loan closed and funded.

Supervised a team of operation specialist in the mortgage imaging business unit. Duties included maintaining service level agreements with respect to the imaging, indexing, and archiving of mortgage documents received from various financial service centers and mortgage business units. These duties included managing payroll, coaching, and development of specialist performing daily task.

Responsible for the origination of mortgage loans via outbound and inbound calling of prospects based on Lead generation systems. Proactively sought to grow and development new business via referral and direct contact with individually identified prospects. Also responsible for clearing any and all conditions to get loan closed and funded

Responsibilities centered around providing Small Business Customers with expert consultation on the establishment or modification of new or existing telecommunications services, products, and features. These duties included the design, configuration, pricing, proposing, and closing of sales, including contract signing and approval. Overlaying duties include selling, servicing, and maintaining customers by resolving service or billing problems. As sales coach and team manager duties included coaching sales representatives on responding effectively and accurately to customer inquires in a sincere, courteous and professional manner by remaining knowledgeable of company products, services and policies.

Operations Supervisor where my primary responsibility was the supervision of Reservations Sales Agents. These duties included training, coaching, development, and counseling with respect to salesmanship, revenue enhancement, customer service, corporate policy, and problem resolution. Additional areas of responsibility included serving as Shift Manager, Project Management, Performance Management, and Information Technology Liaison.

Technology liaison for the Marketing and Communications business unit. Responsibilities included defining, implementing, and supporting a comprehensive internet/intranet management solutions. Performed duties such as building and maintaining web servers in support of Marketing and Communications business initiatives. Also provided clients and management with thorough end-to-end services, reporting, and project management.

Team Member of the E-Commerce Project Advisory Committee established to evaluate solutions for a billion dollar educational publishing business. Role consisted of, but not limited to, Integration Planning, Infrastructure Design, Technical Architecture, Quality Assurance, then shifting to Implementation, Maintenance and Support? Responsibilities included: member of off-hours support team, system performance monitoring, timely and accurate preventative and corrective action(s). Ensured that change control was followed including release management.