Elbert Ogaya Email & Phone Number

Muntinglupa, Philippines

Seoul, South Korea

• Set up customer for TAEJIN Technology for local Philippines & US Electronics market• Establishing contacts connection for LEXMARK Cebu Research & Development area.• Developing Master list of US Electronics Market• Weekly Research on US Customer for possible potential product applications• Visited local Electronics customer on product presentation including accreditation of the company.• Weekly reporting and Update on both local and US Electronics Market progress.• Developing new clients in accordance with the strategy.• Responded to customer questions about product availability & prices to maintain positiverelationship• Make cold calls to potential customers weekly to generate quality leads for the company

Maintain a high level of motivation to always learn new things, self-starterTake ownership of customer issues, knowing when to escalate to appropriate resourcesProvides quality customer service in a responsive, empathetic, reliable, patient, resourceful and assured mannerCollects, and reports information on the ability and capacity of company products and competing equipment and competitor activitiesResolve customer complaints and warranty issues

Philippines

Present, promote and sell products/services to existing and prospective customers.Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.Establish, develop and maintain positive business and customer relationships.Expedite the resolution of customer problems and complaints to maximize satisfaction.Provide/Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.Prepare and deliver technical presentations that explain pr oducts or services to customers and prospective customers Visit prospective buyers to show samples or catalogs and inform them about product pricing availability And advantages. Develop Sales Plan to introduce products in new markets Maintain sales forecasting reports for MAXCOM TOOLING Philippines. Recommend improve materials to customers, documenting how such changes will lower costs or increase production. Calculating Clients Quotation. Offering after sales support services. Administering Client Accounts Research & identify potential customers for products & Services. Weekly reporting and Update of Sales Coordinating Sales Projects

Gateway Business Park, Brgy. Javalera Gen. Trias

Performs Preventive Maintenance of Multitest 9510/8589 & 8704i. Performs Calibration of Multitest 9510/8589 & 8704i. Repair and troubleshoot major breakdown of Multitest 9510/8589 & 8704i. Generate PM & CAL schedules and release to manufacturing. Generate and revise Preventive Maintenance & Calibration Specs. Support production set-up verification and evaluation of low yield lots on OSC50 /MT8704i and AETRIUM /OSC50. Repair and troubleshoot major breakdown of OSC50 tester and AETRIUM handler. Perform test software and hardware (board level) debugging on OSC50 testers and VERSATEST testers. Recondition of AETRIUM 5050DTS handler. Generate reports and documentation of machines (PM and Calibration) Follow up the inventory of spare parts needed for the handlers and testers to prevent downtime due to spares availability. Execute cost reduction activities by doing Board Repair on OSC50 and Versatest testers. Perform Qualification on New and transfer Equipment such as Versatest tester to be use by Manufacturing. Performs Planned Maintenance and Calibration services in OSC50 and VERSATEST testers. Product Assigned: (MPD-Memory Product Devices, TTD/PCD-Product Commodity Devices) Equipment’s: Multitest 9510/8589 & 8704i Handlers, Advantest testers T5581/5365, Advantest M6741 Handler, STS tester, Ando AHM710 handlers, OSC50 tester, Aetrium 5050S/DTS and Versatest V2100