• Co-ordination of Corporate, Sporting and Charity Events • Diary management for Department Heads and Company Directors • Third party contractors/suppliers liaison and negotiator • PPE supplies and stock management and replenishment, weekly and monthly office checks• Organising inductions, training courses and other compliance and health and safety requirements• Risk assessment completion• Stakeholder management e.g. charitable organisations and trusts• Unforeseen circumstance management• Updating maintaining and implementing the Business Continuity Plan• Lead infrastructure improvements for internal and external audit

• Full personal and business diary management for both Company Directors• UK & International personal and business travel/itinerary arrangements, including arranging client travel, vehicle hire, accommodation, expenses and all travel documentation• Booking personal and business engagements and events, including bespoke procurement• Management of household requirements, including insurances, maintenance, deliveries. Family arrangements including school travel, childminding, tutoring, pet care, doctor/dental appointments

• Premium Cabin Crew as a font of line guest Ambassador• Working within a multi-cultural team on their world-wide network• Duties include safety, security and well-being of our guests • Ensure we provide the highest level of guest care • I am also a Norland trained onboard nanny which is a dedicated service for our families• I am also a member of the Etihad corporate promotions team attending world-wide branded events• Selected for a 3 month secondment to launch the innovative and luxurious Etihad First Class Lounge and Spa based at Terminal 3 within the international Abu Dhabi airport• Humanitarian assistance and Special Assistance Team member, trained for emergency response if ever there was an aviation fatality

• Full responsibility for the counter and the beauty therapy treatment rooms • Increased responsibility with higher levels of targets and expectations • Assisting to recruit and managing a full sales team of Therapists and Consultants • Experience of going to different department store locations within the UK to promote, train and demonstrate products• Ensuring customer service expectations are met and exceeded• Accountability at Director level

• Full responsibility for the counter • Business development as the Manager and Murad Ambassador • Working to sales targets, up selling and cross selling• Retaining and developing a repeating client base • Organizing counter promotions, both in Bromley and to participate in the launch of new counter locations • Recruiting, managing, training and supporting an additional Murad Consultant • Creating and designing easy to use office administration records for the counter • Ensuring high levels of customer care at all times • Always being aware of what is happening within the Debenhams store to advise their customers as well as our own

• Working to targets - both counter and individual• Strong product knowledge and application of products • Responsible for the counter in the absence of the Manager• Organising and running of promotional events, both on and off the counter • Dealing with complaints and providing high standards of customer care• Cashing up. Debenhams Till transaction trained • Recording daily and weekly figures

• Colour Technician/Stylist• NVQ 3 and Sassoon Diploma • Product sales and knowledge – Targets, commission and cross selling of products • Reception duties and after sales customer care follow ups • Customer service