Raúl García Email & Phone Number

Guadalajara, Jalisco, Mexico

- Take charge of planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes.- Collaborate across regions, geographies, and global teams to formulate and implement innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.Contributes insights based on service data to drive increased sales opportunities, leveraging data-driven strategies for business growth.- Represent services within product or solution portfolio core teams and incorporate service requirements into various product development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing.- Conduct thorough business analysis, identifiy root causes, and formulate recommendations and solutions to drive enhancements in business performance.- Utilize both technical and business acumen to lead complex cross-functional initiatives with significant impact on the services business.-Establish, implement, and manage service level agreements, ensuring consistent and high-quality service delivery to meet customer expectations.- Prepares marketing materials to support key customer account teams, enhancing customer engagement and sales efforts.- Apply advanced subject matter knowledge, lead, and contribute to complex projects, and exercise independent judgment in resolving business issues and establishing policies.- Develop and build productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Guadalajara, Jalisco, Mexico

- Perform the Subject Matter Expert role for all the business End to End processes and tools.- Represent and drive pan-HP processes, policies, and terminology associated with the business solutions, and identify any required changes.- Drive the escalation and resolution of critical issues related to the business solutions, or access/utilization of associated information system asset(s), asidentified and/or escalated by the various global functions or businessgroups/functions.- Understand, represent, and participate in any pan-HP upstream or downstream process/system requirements definition that potentially impact the business solution and/or associated information system asset(s).- Maintain and prioritize a list of pan-HP requests for projects, enhancements and or bug fixes- Lead key business initiatives in support of operational or financial improvement.- Perform executive business and process decisions to strengthen my teammates understanding of their role.- Provides guidance and mentoring to less-experienced staff members.

Guadalajara, Jalisco, Mexico

- Enablement, maintenance, and support of our SW product portfolio according totheir Program schedule and work with our stakeholders on identifying requirements and working on the development of new capabilities whennecessary acting as Project Manager.- Work with IT on the resolution of critical issues related to the business solutions,or access/utilization of associated information system asset(s), as identified and/or escalated by the various global functions or business groups/functions and planning and executing validations to make sure that those issues were properly resolved.- Maintain and prioritize a list of pan-HP requests for projects, enhancements andor bug fixes.

Tlaquepaque Y Alrededores, México

 Represent and drive pan-HP processes, policies, and terminology associated with the business solutions, and identify any required changes.  Assist with the escalation and resolution of critical issues related to the business solutions, or access/utilization of associated information system asset(s), as identified and/or escalated by the various global functions or business groups/functions. Maintain a pan-HP subscriber and/or contact list for communicating information related to the business solution and associated information system asset(s). Administer access to, and use of, the business solution and associated information system asset(s), at the global level. Understand, represent and participate in any pan-HP upstream or downstream process/system requirements definition that potentially impact the business solution and/or associated information system asset(s).  Maintain and prioritize a list of pan-HP requests for projects, enhancements and or bug fixes (Note: May not apply to all business solutions). Lead key business initiatives in support of operational or financial improvement.

Tlaquepaque Y Alrededores, México

 Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.  Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral. Performs business analysis, identifies root cause, and develops recommendations/solutions to drive business’ improvements. Collaborates with regions/WW regarding service and support planning, implementation and performance. Responsible for revenue and margin contribution of one solution or related set of services. Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.

Perform monthly and weekly reporting for ADP, Computrace, Data Recovery and other services as needed. Perform other ad hoc reporting and administrative tasks in a timely manner as needed and requested.Find ways to improve processes and visibility of dataUnderstand and support team with needs for invoicing and purchase orders.

Hired due to my background as a NPI/ Product Engineeer in both HP/Foxconn to help the local team with the several NPIs they're executing during this period of the year.Responsabilities.- Product life cycle management for the BTO/CTO HP proliants and Options. - New Product Introduction* Multidisciplinary local teams communication to achieve the NPI goals and dates.* Pilot runs tracking and follow up. * Reporting and communication with both HP regional and Foxconn.project managers.

HP Business PCs site leader for all the New Product Introduction projects.* Evaluation of the upcoming platform prototipes with DFM purposes.* Focal point for the communication with the HP LA system managers.* Cross functional team leadership (included all the engineering disciplines, buyers, cost management, quality and production) in order to achieve the NPI goals and scheduled dates.* NPI results tracking, reporting and feedback in order to improve future introductions.- Support for all the current platforms* Accountable for the product integrity in order to meet the customer requirements/specifications.* Permanent and temporary Engineering Bills of materials Changes applications.* Product data issues analysis, solution and/or scalation.* Quality criteria and specifications supply.* Product Engineering Process design and maintenance.* Quality issues root cause analysis and workaroud application.* Support for all the internal and HP regional engineering teams.- End of life control- Engineering manager backup.

Engineering and Quality partnership supervision for Foxconn Guadalajara, checking they met the quality goals and built the PCs in accordance with the specifications.- Support regarding both Product Data and Bill of Material.- Regional support for the CTO tool.- Product Engineering support for HP LA Supply Chain.* Regional planners* Regional customized services Program Managers* Regional System managers

Several Engineering positions performance through the years for this CTO HP Proliants servers operation finishing with the leadership of the whole team achieving the production record overcoming year vs year during my period as leader.- Test Engineer* Test infrastructure, modules and scripts planning and implementation.* Support for the Shop Floor Control System.* Network infrastructure maintenance.* Production Line support.- Product Engineering- Process Engineering documentation and quality records design.- Leadership and control of the continual improvements initiatives.- Representative of the team in the WW Test forum and the HP LA Quality council.- Support for the TSG LA supply chain cross functional teams * Selers* Costumer services representatives* Business unit manager* Planners- Microsoft Software Planning.- Produccion line Planning.- Analysis and design of customer special services in accordance with the line capacity.* Customer asset tag, Software images and Drop in the Box.- Periodical team members performance evaluation.

Informatic Degree, Computer Sciences

GPA: 96.5, Cum Laude Tesis by the National Chamber of Commerce in Guadalajara: "The standard for Quality Systems Management:ISO 9001:2000"

Bachelor Of Computer Sciences, Information Science/Studies