South Florida CyberMSP is more than a regular IT company, since when we provide our Managed Services for businesses, we do so with an eye towards cybersecurity. Not only do we perform basic tech support, we regularly update computers and servers with patches, we also provide business class antivirus and security software to ensure malicious programs like ransomware, keyloggers and others don't infect your system and steal your company's or customer's data. We also provide live backups, email filtering, and many other services to ensure that your systems are secured and, more importantly, your customers can give you their personal information with confidence.

Provided remote IT support for Region 3 OI&T, which ranged from the VA Medical Centers from Michigan Puerto Rico and the US Virgin Islands. Duties include remotely triaging issues that affect entire medical centers, Veteran Integrated Service Networks (VISN’s), etc. Issues include, but are not limited to, electronic patient record database server issues, patient radiological records, LAN/WAN and VPN issues between medical centers or between VISN’s, Domain Infrastructure, hardware, Linux, Windows and Macintosh OS’s, SAN/NAS, Exchange, e-mail, antivirus, power outages, computer hardware & connectivity, granting to or removing access privileges from medical center personnel, including access to electronic patient record database and the VA secure network. Monitoring of network LAN and WAN connections throughout the Region, as well as server uptime & availability for services including Electronic Patient Records, radiology/nuclear medicine servers, etc., to ensure greater than 99.9% uptime. Daily shift reports required to be filed which show drive space availability for radiology/nuclear medicine servers, patient database servers, back up & test servers, as well as LAN/WAN uptimes, and notifying the appropriate personnel of any issues R3OC personnel are unable to handle, and updating customers as needed. Fielding of and triaging calls and e-mails on a 24/7 basis (including Federal Holidays) from medical centers & VISN’s regarding any emergencies that may arise from server or network crashes in which local IT personnel are unable to resolve the issue. Notifying Regional and Federal IT and Veteran’s Affairs senior leadership of any emergent issues that would require their attention. Provided coverage during holidays and other shifts as needed. Ran weekly reports of tickets with Crystal Reports, and providing information to upper management, showing types of issues affecting medical centers and VISN’s and providing input and recommendations as to improvements.

Supervised consultants and account specialists, troubleshooting account, internet and hardware problems relevant to the operation of the UF IT infrastructure. Configured dialup, Ethernet, and 802.11B settings for students and faculty. Answered technical questions pertaining to operating systems, hardware conflicts, software installation and configuration. Instructed new consultants and account specialists on configuration of dialup and DHNet settings, and virus removal. Added and removed e-mail, dialup, and lab access privileges as required, and maintained the operation of GatorLink, Grove, and NERDC Basic Access accounts for 60,000+ students, staff, and faculty. Helped in the hiring and training of new help desk technicians and consultants, providing them with the appropriate materials and access to perform their jobs effectively.