Implemented six sites Data Center Operation in Brazil (São Paulo and Rio de Janeiro) and more 2 sites ongoing in AMER-Latam expansion.Led facilities team 7x24 (Critical Mission), installation team (customers installations) and DCOPs operation team 7x24, always aiming at improving the customer experience. Today I lead a staff with more than 170 employees, including 22 leaders.Set up and delivered budget targets for the region.Establish and track against KPIs, SLAs, and metrics (incl. performance, capacity, availability, budget).Oversee on the ground incident response, problem resolution, and change management to support customer experience.Lead a diverse team - shaping a collaborative, transparent, and entrepreneurial culture, in tandem with the extended global operations leadership and the corporate leadership team.Managed projects, processes, procedures, maintenances, and monitoring.

At Verizon I deployed and implemented the whole Data Center Operation for LATAM - Brazil, Colombia and responsible from Dominican Republic operation.Managed the expansion of the Brazilian Data Center, from 3500sqft to 6.500sqft of "White Space DC" and of the Colombian Data Center - 2.000sqft of "White Space DC"Set up and delivered budget targets for the regionCoordinated and led Data Center Teams (critical facilities mission 7x24, customers installations, operations 7x24, networking).Establish and track against KPIs, SLAs, and metrics (incl. performance, capacity, availability, budget).Developed relationship with the other teams in America, aiming at standardizing procedures.

At Terremark I expanded NAP do Brazil from 500m2 to 3500m² of "white space DC"Set up and delivered budget targets for the region.Deployed, implemented, and led the Operation team (critical facilities mission 7x24, customers installations, operations 7x24, networking) of the only Data Center in Brazil (NAP do Brazil), located in São Paulo.

Co-started up the company.Conceived the project for the two Brazilian Data Center sites (São Paulo and Rio de Janeiro), both with 5000 m2.Deployed, implemented, and led the Operation team (critical facilities mission 7x24, customers installations, operations 7x24, infrastructure, engineering, networking).

Managed projects, installations, operation, maintenance, capacity plan, LAN, MAN, WAN, for the "BACKBONE USPNET", covering more than 12 cities from University of São Paulo campi, connecting around 650 buildings to the "Backbone USPnet", with more than 500km of optical fiber.Led the engineering, installation and maintenance teams, plus third part teams.Implemented the "Internet Access" in the University of São Paulo from inception.Participated as staff member responsible for Internet2 in Brazil.

Led project, installation, documentation, and maintenance of Teleprocessing Network for Itaú Bank.Designed plan and led installation of teleprocessing equipment.