Jose Guadalupe Cota Email and Phone Number

As a network administrator, my core responsibilities encompass network and server hardware maintenance, network traffic monitoring, and management of point-to-point VPN tunnels across multiple data centers. Additionally, I oversee the DNS server management for an ISP, ensuring uninterrupted service, daily backups, and functional failover. My expertise lies in maintaining infrastructure integrity, optimizing network performance, and managing critical systems for seamless operations.

As an account administrator providing support for Fox Television, Fox Film and its affiliates in North America, I offer comprehensive support across various areas. This includes supporting Active Directory (AD) for efficient user management, troubleshooting Exchange-related access for seamless email communication, and providing cloud access support for O365 permissions and applications. Additionally, I address DFS file share access permissions, RDP access, including Citrix and Cisco SSL VPN… Show more As an account administrator providing support for Fox Television, Fox Film and its affiliates in North America, I offer comprehensive support across various areas. This includes supporting Active Directory (AD) for efficient user management, troubleshooting Exchange-related access for seamless email communication, and providing cloud access support for O365 permissions and applications. Additionally, I address DFS file share access permissions, RDP access, including Citrix and Cisco SSL VPN, ensuring secure remote access to resources. My role involves maintaining a robust IT infrastructure and resolving technical challenges to support the smooth operations of the organization. AD, O365, and Exchange Admin. Show less

As the frontline end-user support specialist at Union Rescue Mission, I provide comprehensive assistance to users across three sites in Los Angeles County. My responsibilities encompass desktop support for both Windows and macOS environments, ensuring smooth operations, troubleshooting hardware and software issues, and addressing file access and permissions support. In addition, I am responsible for the setup and maintenance of Group Policy (GPO) to monitor user accounts in the Windows 7… Show more As the frontline end-user support specialist at Union Rescue Mission, I provide comprehensive assistance to users across three sites in Los Angeles County. My responsibilities encompass desktop support for both Windows and macOS environments, ensuring smooth operations, troubleshooting hardware and software issues, and addressing file access and permissions support. In addition, I am responsible for the setup and maintenance of Group Policy (GPO) to monitor user accounts in the Windows 7 environment. This includes implementing security policies, managing user access controls, and ensuring compliance with organizational standards. Furthermore, I played a key role in the successful migration of Exchange to Office 365 (O365). This involved coordinating the migration process, ensuring minimal disruption to email services, and providing user support during and after the migration. By offering frontline support and maintaining critical systems such as GPO and Exchange, I contribute to the efficiency and productivity of Union Rescue Mission, enabling smooth operations and empowering users to perform their tasks effectively. Show less

As a versatile Helpdesk Support Technician, I excel in responding to various support requests through multiple channels such as the ticket system (TrackIT), call center support, walk-in support, and on-site support. I have been instrumental in providing exceptional technical assistance and support for LA Care and its remote locations across Southern California. In this role, I have consistently demonstrated my ability to handle a wide range of technical issues, including troubleshooting… Show more As a versatile Helpdesk Support Technician, I excel in responding to various support requests through multiple channels such as the ticket system (TrackIT), call center support, walk-in support, and on-site support. I have been instrumental in providing exceptional technical assistance and support for LA Care and its remote locations across Southern California. In this role, I have consistently demonstrated my ability to handle a wide range of technical issues, including troubleshooting hardware and software problems, resolving network connectivity issues, assisting with software installations and configurations, and addressing user inquiries promptly and professionally.Whether through the ticketing system, phone support, face-to-face interactions, or on-site visits, I ensure that all support requests are handled efficiently and effectively, prioritizing user satisfaction and minimizing downtime. By leveraging my technical expertise and excellent customer service skills, I contribute to the smooth operation of LA Care and its remote locations, enabling users to overcome technical challenges and optimize their productivity. Show less

As a Technical Support specialist for KCETLinkTV, a prominent media production station headquartered in Burbank, CA, with satellite locations across California, I thrive in a fast-paced environment that includes live sets, donation lines, and pledge events. My role encompasses both on-site and remote troubleshooting, providing comprehensive help desk support. In this dynamic setting, I excel at swiftly addressing technical issues, ensuring uninterrupted operations, and maintaining the smooth… Show more As a Technical Support specialist for KCETLinkTV, a prominent media production station headquartered in Burbank, CA, with satellite locations across California, I thrive in a fast-paced environment that includes live sets, donation lines, and pledge events. My role encompasses both on-site and remote troubleshooting, providing comprehensive help desk support. In this dynamic setting, I excel at swiftly addressing technical issues, ensuring uninterrupted operations, and maintaining the smooth functioning of critical broadcast systems. Whether troubleshooting audio and video equipment, resolving connectivity issues, or assisting with software configurations, I am committed to delivering prompt and effective solutions to minimize downtime.Additionally, I possess a deep understanding of the unique requirements of live broadcasting environments, where time-sensitive responses and seamless technical support are crucial. I am well-versed in coordinating with production teams, managing equipment setups, and providing real-time troubleshooting during live broadcasts or pledge events. Whether providing on-site assistance or offering remote support, I am dedicated to delivering top-notch technical support to ensure the success of KCETLinkTV's media production endeavors. Show less

CNS was the primary MSP for the University of Southern California (USC). We built, design, and supported custom Intel desktops/laptops hardware and we were a certified HP printers support center. We service several different Schools / Departments such as, School of Fine Arts, School of Dentistry, Athletics Department and many more. We also service several high end restaurants food chains throughout Los Angeles County, such as the Palm restaurant in DTLA.

As an intern, I provided telephone and on-site support for United Health Care users. I traveled to various locations in Los Angeles County, Orange County, and Riverside County to assist with IT issues and ensure smooth operations.