Private Bank and Wealth – Service Processing, Relationship BankingPrivate Bank and Wealth Application Processing: Cancellations & Reductions (Structured Loans, Private One & PMA); Maintenance on Absa Private Bank Products; Validating of original documents (Security Documents, Title Deeds, Supporting Documents, etc.), Wealth Overdraft Limits (New, Increase, Extensions, Reviews and Cancellations), capturing and updating of securities, Product Listings – owner for Coastal Region (validating changes in all limits for Private Bank products.Additional Tasks/Achievements: Top Performing Ratings, Product Owner, and SME for Sweeping (Private Bank & Wealth); Exclusively Manage all Structured Loan Interest Rate Projects (high risk – high priority project), which includes deadline-, overtime, and conditions negotiations, managing of the listing (preparation and purifying of listing, mandate allocations, etc.) - ±3 100 accounts, allocations for changes, escalations to bankers for accounts with errors against product rules, training employees on the process (formal training sessions), capacity planning, final reports and presentations, all projects completed within timeframe agreed upon. SME for Setoff Functions – facilitator for all frontline training of bankers on this function.

ABSA - Service Processing, Relationship BankingFulfillment of Cancellations and Reductions for Private Bank (Structured Loans, Private One & PMA); Maintenance of Absa Private Bank Products; Business Bank Releases; Business Bank and term Loan Closures; Bank Codes.Additional Tasks: Product Owner for Sweeping (Private Bank & Wealth); Solely Managed the Private Bank Payment Relief Project during COVID-19; Solely Managed all Structured Loan Interest Rate Projects, all delivered to date before due dates; Annual participation to the Blanket Drive. Booking of Team Meetings, Minutes of the Meetings; Support on Audits; Active Attendance, and participation in Workshops.

ABSA – Private Banking Operations SupportFulfillment of Cancellations and Reductions for Private Bank (Structured Loans, Private One & PMA); Maintenance on Absa Private Bank Products; Managing the LDP department listings – preparation of listings (formatting, etc.) as well as delegations and compiling. Reports completed on all listings; 2IC for the team for all statistical data – (AOM) Capturing stats, performance reviews with staff, Planning and Variance Reports for management; Consolidating reports for the team – Performance, Compliments, Minutes of Meetings, etc.; Annual participation to the Blanket Drive.

ABSA – Transactional ProcessingAll Personal Assistant Responsibilities: Arranged Parking; Booked Meetings and boardrooms; Town Hall Sessions; Coordinated Team Buildings and workshops; Minutes of meetings; Completed Daily-, Weekly- and Monthly reports – Customer Packs, EXCO Reports, SLA Reports, IT Reports, Non-Conformance Reports, Workflow, QC Reports, Planning Templates, Variance Templates; Presentations for Meetings; Active Participation in management meetings – PD Consistencies, OPSCO, MANCO, etc.; ACM representative: Complete all data validations, in charge of the loading- & variance meetings, responsible for the aggregation of planning, complete scorecard (in-house) for team leaders, data investigations, provide all team leaders with ongoing training in terms of planning, capturing, etc. Also assisted with the capturing of stats, planning, variances, etc. in the absence of team leaders.Additional Tasks/Achievements: First Aider; Capacity Planning; I was transferred with the Manager to this department to ensure guaranteed improvement in 2016. Due to this, I worked very closely with management in assisting with responsibilities, managing meetings, initiating responsibilities, etc. to improve the performance of the department – Implementing reports, coaching team leaders and staff members, etc.

ABSA – Private Banking Operations Support (Inland & Coastal) & CAF (Asset and Vehicle Finance)All Personal Assistant Responsibilities: Arranged Parking; Booked Meetings and boardrooms; Town Hall Sessions; Coordinated Team Buildings and workshops; Minutes of meetings; Completed Daily-, Weekly- and Monthly reports – Customer Packs, FSO Reports, Rigour reports, EXCO Reports, SLA Reports, IT Reports, Non-Conformance Reports, Presentations for Meetings, Compliment Letters, etc.; ACM representative: Completed all Data Validations & Investigations; Managed Loading- & Variance Meetings; Aggregation of planning; Scorecards, Training and Coaching to Team Leaders (AOM); ACM & RTM Training sessions with Private Bank Unsecured Areas (Inland & Coastal); Active Participation in management meetings – Weekly Operation Meetings, PD Consistency, Rolling Stone Meetings, SRM Meetings; Additional Tasks/Achievements: Communication Champion; Pitch in Council Member; ACM Champion for Private Banking Operations Support & CAF; First Aider; CSI (Community Service Initiative) Representative for Private Banking Operations Support – attended all CI meetings and arranged all fundraisings and donation events; Active Participation in Projects with top management – E2E Project, Work Force Management, Capacity Planning, etc.

ABSA - Private Banking Operations Support InlandPreparation of facility letters for Private One Account; Preparation of Cancellation of Bonds; Workflow; Workflow quality controller; Priority Pass Product Maintenance; ACM Planning for the department and all teams (45+ colleagues); Weekly-, Monthly- & Yearly Planning - Workware (AOM International); Capturing of Stats for whole department; Compiling of MI Information; Data Analysis; Capacity PlanningAdditional Tasks/Achievements: Training provided to all staff members (current) with the implementation of ACM (June/July 2009) as well as training new staff as joining the department (2009 – 2013); Social Club Committee (2011 & 2013); CSI Representative (2013)

ABSA – Generic Banking Products – Retail BankAttended to all department enquiries; Quality checks; Capturing of Revolving- & Personal Loans; Auditing of Revolving- & Personal Loans; Filing of Personal Loans’ Follow-ups; Closing & Reopening of Cheque Accounts; Opening of Corporate Cheque Accounts; WorkflowAdditional Tasks/Achievements: Ordering and control of stationery and refreshments; Relationships Building with Stakeholders; Attended to Employee Performance Development Plans; Managing team: Stats, productivity, etc.; Supported staff with training within area; Scheduled training; Algo Capturing.

Client Service; Card Sales; Card Deliveries; Client queries; Redirecting- and ordering of Cards; Client SMS reminders; Closure of Credit-, Garage- and Cheque cards; Account Retention.Additional tasks/Achievements: Minutes of team meetings; arranging team buildings (for ±60 consultants); Member of the ANTZ team.

Managed stock; managed repair job logs; filing.Systems: 4POS; IQ for Ms Windows – An integrated accounting program.