Human Resources: Managed orientation and exit paperwork, included critical contract, stock option and NDA documentation. Discreetly managed day to day record keeping of HR function. Facilitated logistics of company-wide Reduction in Workforce. Successfully audited historic personnel files for accuracy and completeness. Marketing: Administrate Marketing program which, within HIPAA regulations, investigated historical patient records for lead opportunities. Developed streamlined processes and trained on-boarding personnel to project requirements.Sales Support and Customer Service: Managed Returned Materials Authorizations (using SalesForce and QAD), including following up with patients and audiologists to ensure accuracy and completeness of files. Triage customer emails for lead generation or quality escalation. Trained personnel to required department duties.Administrator: Acted as shared Executive Administrator for CEO, CFO, and Head of Medical Affairs, including hotel accommodations, communications, and smooth flow of contract and budget approvals. Receptionist: Greeted external visitors and answered telephones while Full-time Receptionist was on leave. Documented global receptionist duties and reference information into “Receptionist Bible” for succession planning.Responsible for procuring company break area food/beverages/accessories for organization of 90, while staying within budget.

Office Manager Controlled the reception area, acting as first point of perception to visitors, auditors and business partners.Managed logistics of office space restructuring to accommodate growing staff.Served as building and facilities management point of contact.Managed procurement of office supplies, business cards, and office equipment.Managed the Human Resources/Accounting filing system; distributed payroll and payments to vendors.Provided overtime support during company annual financial audits.Coordinated company-wide Quality System Training program and maintained employee’s training records, per Quality System Regulations. Administered Purchase Orders, Receiving and Inventory Control databases using ManufactPro.Performed shipping, receiving, quality control inspection and authorized final release of controlled and non-controlled materials. Administrative AssistantProvided executive administrative assistant duties to the CEO, CFO, VP of R&D and VP of Sales. Maintained high degree of confidentiality regarding client and company matters.Managed and audited expense reports to ensure timely and error-free process. Trained employees regarding expense reports best practices. Scheduled and coordinated team activities, events, conference rooms, and catering. Assisted the marketing team with products and exhibition displays for upcoming events.

Supported VP of Marketing, Product Managers and Sales Personnel.Managed and updated training manuals and presentation folders for new hires.Maintained physician database in Microsoft Access, updating data to be used in marketing campaigns.Assisted marketing department in creation and distribution of collateral materials for upcoming events.Supported travel arrangements for Executive Management Team. Maintained lead tracking program and provided lead and feedback reports to management.

Supervised the daily operation of warehouse activities, including personnel, material handling, and storage.Produced daily and monthly productivity and efficiency/accuracy reports, detecting error trends as well as systemic issues to improve day to day operations.Addressed and resolved order fulfillment issues, inter-office needs, changes in protocol and shipping software. Increased effectiveness of special customer orders, improved accuracy, and met company goals in reducing shipping costs.Responsible for the safe working order of all warehouse and material handling equipment, including fork-lifts, carousels, belt conveyers, as well as packing machinery and label equipment.Responsible for the day to day operations of the Packaging and Labeling Department, including component assembly and special projects, successfully maintaining timely turnaround of products to appropriate warehouse destination. Applied skills and experience to become instrumental in the development of Aesculap’s SAP software testing Module. Led team training and preparation for corporate SAP Go-Live in Warehouse Management, Inventory Management, as well as Sales and Distribution Modules.