Eldaw Abdalsadig Email & Phone Number

Abu Dhabi, United Arab Emirates

United Arab Emirates

• Managing user’s accounts in Active Directory.• Managing user’s accounts, webhosting domain, fingerprint Machine and Attendance Software.• Managing Windows 7, Windows 8 and Windows 10 workstations and laptops.• Managing the Telephone Recording System.• Installing hardware and software according to the requirements• Troubleshooting of hardware and networking issues• Providing remote desktop and telephonic supports• Providing training to customers as required• Outlook Configuration and Troubleshooting• Printer configuration and troubleshooting.• Servicing Windows Server 2003/ 2008/2012/2016/2019

United Arab Emirates

• Primary duties included installing and configuring Windows Servers.• Implementation of ESET Antivirus.• Utilised problem solving and troubleshooting abilities to resolve any major issues.• Maintaining a wide range of computer hardware and software applications.• In-depth knowledge of Microsoft Windows client operating systems, XP, Vista, 7, 8 And 2008, and all Microsoft office products.• Using remote access software for IT support.• Setting & Troubleshooting a Sharing Devices (Printers, Copy machines, Faxes... etc.).• Wi-Fi Routers and access Points Setup &Troubleshooting.- Desktop/Laptop on-site and phone support- Printer/Fax support - Updating current infrastructure- Deploying new equipment- Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes- Installation of printers, Servers etc- Assisting in the maintenance of workstations, printers, IT equipment and systems and client software.- Knowledge on Active Directory.- Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.- Support the following technologies: Microsoft Office 2007 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.- Monitor daily backups.- Ability to work independently and in a team environment.- Ability to communicate well with internal and external contacts.

Sudan

• Perform several duties as instructed by the computer teachers and assisted them in performing their work efficiently• Responsible to maintain the computer lab and its equipment’s efficiently• Check the work efficiency of the computer hardware components like disk drives, monitors, keyboards, CPU etc.• Teaching programming languages JAVA, C++, PASSCAL AND VB6.

Sudan

Tasks: Responsible for diagnosing & resolving hardware, software & end users problems. Working within a TCP/IP network environment, including DHCP, DNS and Ethernet Troubleshooting PC’s and laptops devices.