Ben Deboer Email & Phone Number

Bellingham, Washington Area

-Product expert of Boomi applications including the AtomSphere Flow, Integration platform-Translate business processes and requirements into technical workflow and integration requirements and designs-Evaluate new applications to assess implementation approach-Provide architecture-level infrastructure recommendations, configuration, and sizing requirements to support the Boomi product suite-Recommend best practices for implementing, managing, and governing workflow and Integrations using the Boomi AtomSphere platform

Bellevue, Wa

Job Description:-Engineering, design, and evaluation of new and current production application systems and supporting infrastructure-Operational planning, design and implementation for new and updated programs, inclusive of effectively utilizing tier partners-Systems analysis and support for Internet-based solutions-Provide extensive troubleshooting and technical expertise in identifying issues that impact service delivery-Provide comprehensive troubleshooting and recommended fix for application issues, including batch jobs, stored procedures, application functionality and presentation layer-Provide design requirements, feedback and guidance to software development teams for operational best practices-Documentation of operational aspects of applications for the team and tier partners-Analysis, stability and support of a specific subset of Expedia production systems-Operational support as application SME for 24x7 systems, including oncall rotation dutiesAccomplishments:Supported Cisco UCCE environment supporting thousands of concurrent users across several international contact centersSupported ADFS infrastructure supporting thousands of concurrent usersProvided SME support for several in house developed applicationsLed security intiatives relating to hundreds of servers, including Windows and Linux hostsWorked on several intiatives to drive down on-prem server footprint and cloud adoptionDrove automation efforts, reducing the amount of hands-on administration for individual servers

Bellingham, Washington Area

Primary SME for application delivery and client management for 50,000 client enterprise.-Planned, developed, documented, implemented, and supported the deployment of new software applications to the enterprise via tools such as Microsoft Active Directory and Microsoft Systems Management Server (SMS)/System Center Configuration Manager (SCCM).-Provided 24 x 7 on-call support for client issues impacting more than 50 users.-Performed post-mortem analysis and reporting for system outages.-Developed supporting documentation and communication for system changes.-Authored processes for deployment of system changes, communications, and quality assurance including obtaining change control approvals.-Worked closely with software vendors to provide proof-of-concept labs and engaged in top-tier troubleshooting efforts. -Performed OS upgrades for 50,000 desktop / laptop computers from NT 4.0 through Windows 7, ensuring licensing compliance and vendor supportability.-Evaluated several hardware and software platforms and provided recommendations to upper management.-Deployed Checkpoint full disk encryption to 5000 mobile clients protecting against data loss.-Designed and implemented over 100 custom application deployment packages and upgrades reducing IT deployment hours.-Managed 300 virtual Windows hosts for use by overseas contractors, providing data security and minimizing administrative overhead.-Implemented a 500-seat call center deployment of Sunray clients, dramatically reducing configuration and support issues at the desktop.-Developed custom scripting solutions reducing end-user configuration of applications, resulting in fewer errors and increased productivity.-Wrote and maintained SQL-based reports to aggregate SCCM deployment results.