Eldee M. Email & Phone Number

Denver, Colorado, United States

Advocate and conflict mediate on behalf of all stakeholders through theresolution process; including evictions and crisis management, resultingin durable listing performance and five-star Guest experiences.• Respond to stakeholders via phone, message and email with care, professionalism, and urgency• Consult and educate Owners on strategies on how to prevent issues upstream by identifying root causesand providing a durable solution• Exercise due diligence (investigation), critical thinking, and negotiation skills to advise the appropriateaction and craft a plan of action based on listing performance (including reviews, earnings, activation date,and account history)• Be an expert in Evolves resolution process, confidently recommending solutions in high-stakes situations(financial and reputation) resulting in durable listing performance and five-star Guest experiences• Provide an exceptional stakeholder experience while collaborating with other teams and teammates toimprove operational efficiencies

Marina Del Rey, California, United States

Efficiently work through a backlog of open issues and monitor theperformance of key operations. Review key metrics and utilize data tomake informed decisions. Assess then resolve Customer and Sellerissues utilizing a variety of systems, processes, and technology.• Interact with customer and seller with a customer-first attitude ensuring a positive experience.• Research and investigate new products, listings, sellers, and quality concerns.• Work with other departments to research and resolve open issues.• Collaborate with management to improve systems and supply chain efficiency.• Made quick and financially sound decisions around inventory and customer satisfaction

Tempe, Arizona, United States

Investigate and evaluate complex cases to understand areas thecompany can improve. Navigated investigations to keep businesspartners updated and identify fraudulent activity.• Manage incoming reports from consumer and dasher to ensure a high quality and empathetic response• Understand how the company processes, systems and resources work and how to use them to drive positive outcomes• Collaborate with the Strategy and Operations, and Product teams to problem solve and build solutions that address quality issues upstream• Identify and recommend product improvements. Improved operational processes that delivered high quality support to all portions of business• Investigate issues and support my decision while referencing legal and internal materials to reach the right decision• Perform background checks utilizing HireRight, Checkr and Accurate Background software• Fraud detection and prevention

Phoenix, Arizona Area

Provide close protection to principal. Interact with the principal orprincipal’s representative concerning plans and schedules• Make appropriate changes to security plans as necessary• Maintain comfortable barrier between principal and supporters• Prevent unidentified or undesired individuals from approaching principal

Phoenix, Az

Establish and maintain a progressive and empowered work force throughtraining, counseling, and coaching. Instructed other security personnelon their role for shows, concerts, and special events• Communicate with the Director, GMs and other management on all significant events and issues• Collaborated with the talents management to go over safety protocols and nightly expectations.

Phoenix, Arizona

Research and assess high level issues that affects the company’s imageand overall bottom-line. Facilitate and manage investigation untilappropriate resolution has been reached• Communicate effectively extracting pertinent information while still maintaining quality customer service• Utilize proprietary technologies and tools to assist in gathering information• Generate comprehensive reports to present to stakeholders and upper management• Promote cost-effective outcomes while minimizing damage to the company’s reputation• Perform background checks utilizing HireRight, Checkr and Accurate Background software• Fraud detection and prevention

Greater Phoenix Area

Troubleshoot connectivity, quality of service, break/fix, voice quality, andconfiguration (feature, services and network) issues within the hostedVoIP environment• Provide client support and technical issue resolution via phone, e-mail, phone or chat

Glendale, Arizona, United States

Managed vendor relationships and assisted in building effectivepartnerships. Developed and implemented marketing and salesstrategies.• Analyzed expenditures and other financial data• Maintained records and managed accounts• Ensure compliance with company policies, procedures and other practices set by the FDA

Phoenix, Arizona, United States

Analyzed and resolved incidents and requests regarding use ofapplication, software or hardware. Logged and tracked incidents andrequests from identification through resolution.• Installed, configured, modified and maintained OS, applications, network, and specialized software andtools• Quality Assurance and audit• Compliance with company policies, procedures and other practices set by the FDA• Install mandatory updates before existing applications become outdated or obsolete• Configure Personal Computers (PC) and Internet of Things (IoT) devices

Associates Of Applied Science, Banking And Finance

Activities and Societies: PHI THETA KAPPA Honor Society

Associate Of Arts And Sciences - Aas, Cybersecurity (Linux)