Duties include but are not limited to the following:• Provides business analysis, process analysis, System Administration, IT and Cybersecurity support.• Provides Commercialization, and Medical Affairs Review Committee coordination for an assortment of products in Life Sciences.• Adept in: o Data conversion, data analytics, workflow analysis review, workstream process cleanup, creating clear documentation o Improving / expeditiously building business processes and reporting o Facilitate and manage projects / client goals via: Agile, C#, CSS, DAX, HTML, Java, JavaScript, JSON, Microsoft Defender for Cloud Security Center, Python, SQL Server, VBA (process automation) o Developing, documenting, testing, and modifying queries in SQL o Lucid Training Badges: Creative Facilitation, Diagramming Foundations, Whiteboarding Foundations, Verified Lucid Admin o The Microsoft Suite (Word, Excel, Access, Power BI, PowerPoint, PowerPivot, Outlook, SharePoint) o Salesforce CRM o Tableau o Veeva Vault• Providing QA support, review, testing, and documentation support (Azure DevOps, JIRA, Lambda Functions, .Net Core App Development in C#, Service Now)• Change management, process improvements, and mentoring across teams• Facilitating building and testing dashboards and reports• Completing management of document approval review adhering to best practices, maintaining business processes and workflows primarily for IT / Life Sciences, or a variety of business and accounting projects• Business-on-business operations, peer to peer tutoring, and developing standard practices for company growth and policy implementation

Responsibilities and duties included but were not limited to the following:Help Desk triage, SQL and Oracle database administration and troubleshooting, documentation for business processes and IT troubleshooting, assisted with software performance optimization, ensured security and privacy of client database systems, assisted with database maintenance and ETL performance and task troubleshooting to ensure uninterrupted workflows and business processes, maintained automated faxing systems, provided phone, chat, or in-person support for in-house and client inquiries.

Reported to the Director of Information Technology and on-demand support to the Director of Operations Projects. Provided business analysis and reporting services for a variety of projects across the organization and apply that analysis to the design, build and maintenance of business systems. • Provided help desk support to on-site and off-site employees and assisted in first day ramp-up and workstation setup for new employees.• Elicited, documented and maintained business requirements primarily for IT projects, Reporting and Operations.• Analyzed company systems, features and usage trends, and recommended solutions and alternatives• Facilitated change management of operational projects and mentoring others across the business on business analysis practices

Reported directly to the Director of Information Technology. Responsible for developing and documenting reports, report standards and formulas.• Gathered, validated and analyzed data from multiple sources for scheduled and ad hoc reporting to employees and the Wisconsin Department of Health Services.• Designed, developed and generated 100+ reports and provided analysis of statistical trends each month for use by multiple departments (Communications, HR, Participant Services, Quality Management and the Service Center).• Redesigned reports to provide information by area level for use by area leads, supervisors, orientation consultants and directors.

Reported directly to the Director of Client Engagement. Responsible for developing reports and analysis with minimal direction. Proficient in relational database architecture and advanced queries from multiple data sources. Responsibilities included but were not limited to the following:• Researched and reviewed over 100+ CRM programs to determine reporting recommendations for future campaigns and direction.• Provided analysis and recommendations for improvement, identified problems and opportunities in the context of reporting requirements.• Participated in 40+ divisional projects and created on-demand SQL queries.

Reported directly to the Supervisor of the Center for Clinical Knowledge Management (CCKM) with a team of six to seven facilitators. Responsible for designing and developing evidence-based physician Order Sets, Protocols, and Nursing plans of care by following organizational processes and standards. Actively engage physicians and health care professionals within interdisciplinary work groups to facilitate active input and agreement to support utilization. • Single point of contact to develop and deliver validated questionnaires and scales used to screen for symptoms and disorders or evaluate the status of suicidal patients creating best practice alerts.• Researched, organized and systematically developed clinical practice statements and guidelines to assist practitioners and patient decision-making about appropriate health care for pediatric nephrology patients.• Researched and developed overdose order sets and the clinical practice overdose guideline for adult and pediatric patients.

Reported directly to the Manager of Medical Transcription, with on-demand support to department employees. Responsible for creating, maintaining, managing and re-designing multiple MS Access databases, extensive knowledge of the Microsoft Suite, VBA and SQL, trained in Crystal Reports. • Managed daily data imports and updated the department’s provider communication database, designed and implemented a search engine based on in-house provider directory.• Created, managed and maintained six Microsoft Access databases and developed methodologies for extracting, validating, scrubbing, displaying and storing data for Billing and Patient Records, Health Information Management (Medical Records) and Medical Transcription.• Developed over 100 reports used for statistical analysis, data tracking, employee review, et al.

ClinicsPrimary duties included transcription report investigation, faxing, maintaining provider database, timecard tracking, data entry. Developed and supervised 150+ reports used for statistical analysis, streamlined supply ordering process and consolidated department mailing processes into one system, Internet research, correspondence with out-of-state companies and vendors, special projects as needed and identified.