• Processed incoming purchased orders into the SBT ERP and Office Master systems.• Created FedEx and UPS labels for outbound shipments to customer drop ship orders.• Requested and negotiated freight quotes with freight brokers.• Utilized vendor’s Vendornet, and CBX web portals to invoice orders.• Answered customer emails and phone calls regarding shipments, pricing, and inventory.• Coordinated with warehouse staff on shipments, freight pickup and delivery schedules, and answered any questions they had.• Filed, organized, and maintained shipping documents.• Created outbound shipments to Amazon by entering orders into Amazon Vendor Central.• Handled customer inquiries on shipping prices, delivery times, and shipment statues.

• Managed, traced, and tracked all inbound shipments.• Negotiated freight prices with various freight brokers.• Created shipments on Amazon Seller Central based on Purchase Orders.• Answered emails and questions regarding shipments.• Coordinated with vendors on shipment pickups and deliveries. • Verified that Bill of Landing documents are accurate.• Determined whether orders will ship parcel, LTL, or FTL.

Entered data from invoices into the Metavante RID lockbox systemsCommunicated with multiple couriers on pick up, drop off, and special deliveries scheduleResolved any conflicts or problems that affected co-workers/customersOrganized and filed paperwork that contained sensitive informationAddressed customer inquiries relating to invoicesFollowed standards and procedures on how different functions had to be done

Coordinated and strategized with co-workers on improvements by creating different strategies and techniques that enabled the department to be more productiveDeveloped team work skills while operating under tight deadlinesPrepared air bills that contained important information from different shipmentsAnswered customer inquires about supplies, missing items, and any general questionsMaintained and filed all logs, manifests, and air bills

Entered data from applications into the Metavante RID lockbox systemsPrepared forms and checks for mailingSorted incoming mail and verified that it was not misdirectedHandled reconciliation of checks and forms to system outputVerified that all previously entered data was accurate and consistent