Order Processing/Customer Service Representative
• Processed incoming purchased orders into the SBT ERP and Office Master systems.• Created FedEx and UPS labels for outbound shipments to customer drop ship orders.• Requested and negotiated freight quotes with freight brokers.• Utilized vendor’s Vendornet, and CBX web portals to invoice orders.• Answered customer emails and phone calls regarding shipments, pricing, and inventory.• Coordinated with warehouse staff on shipments, freight pickup and delivery schedules, and answered any questions they had.• Filed, organized, and maintained shipping documents.• Created outbound shipments to Amazon by entering orders into Amazon Vendor Central.• Handled customer inquiries on shipping prices, delivery times, and shipment statues.