Elder Guilherme Rodrigues Santos Email & Phone Number

State Of São Paulo, Brazil

Barueri, São Paulo, Brazil

• Data capture and cleaning from various sources such as Excel xlsx, Rest API and database.• Data transformation by M code and creation of dashboards in DAX using Power BI.• Performance optimization using dataflow and incremental refresh.• Customization of Dashboards with design tools like Figma.• Python as a support language for automated activities.

São Paulo, Brazil

• Data analysis to create dashboards of inconsistencies, evolution, volume, etc. • Dashboards and KPIs created in the Legal Metrics and Legal Analytics system from Thomson Reuters. • Use of Python language to create integration of legal ERP systems with the database to our system with automatic update in the Legal Metrics system. • Control of processes via Jira, Confluence and ZenDesk.

São Paulo, Brazil

• Development back end system with Python for juridical offices in Brazil to modernize their usability.• Front end with HTML, host system with Docker and GitHub, • Direct contact with the client to identify their needs and offer a solution to aid solve their issue.• Documentation of the workflow using tools such as PBMN and PMBOK. For BackOffice, Comercial and PMO systems.

São Paulo, Brazil

• Second level bilingual support in Field Services, both remotely and in person for Dow Chemical customer. • Formatting and configuration of machines with Win 7, 8 and 10, control of device assets, system migration, installation and configuration of programs and hardware maintenance when applicable.

São Paulo, Brazil

• Multilingual calls to support Dow Chemical clients in Brazil and Latin America.• Remote access on Windows (7/8.1/10) for configuration and user management with Active Directory and SAP GUI.• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.• Achieved the top rank status of my team for 5 times, 3 in a row.

São Paulo, São Paulo

• Atendimento ativo para clientes Santander que fizeram propostas de financiamento de veículos em concessionárias. • Entender e garantir que toda informação foi transmitida ao cliente. • Manter satisfação e retenção de clientes a partir de novas propostas ou negociações.

São Paulo, Brazil

• Making prototypes from the design to large scale production. • Follow up of the product to verify the best options to make it and improving where it is possible, always looking for the best quality and less waste

Osasco, Sp, Brazil

• Follow up of the production line for trucks materials. Implemented and managed Poke Yoke devices and Visual Aids on the production line. • Studied manufacturing processes used by Toyota Production System, like 5W2H, Kaizen and Ishikawa Diagram.• Focus on quality control using Lean method.

Barueri, Sp, Brazil

• Work with engineering team to help them on assembling prototypes and testing for resistance and durability of the products.

Postgraduate Degree, Data Science And Big Data

Bachelor'S Degree, Engineering/Industrial Management