Eldho John Email & Phone Number

Akanad

Thodupuzha, Kerala, India

Al-Riyadh Governorate, Saudi Arabia

Manage good relationship with vendors, service providers, Customers and Bank, Coordinating with technical team in major projects.Acting as a help-desk officer, bank coordinator and account managerResponsible for directing employees and seeing that their jobs are done efficiently.Maintaining various projects and reports like msp migration, sim replacement and SLA report Etc.As member of the help desk team to provide the first level support function to all users within the organization.To ensure calls received to service desk are logged and answered appropriately.To ensure Help desk manager is made aware of possible breaches in SLA’s.To aim to increase the number of calls closed by the service desk on initial call.Provide regular feedback to customers with outstanding calls using the most appropriate communication channel.To promote the department at every opportunity.

Aluva

Master Of Business Administration - Mba, Dual Specialisation- Finance Major And Minor Marketing, First Class

Bachelor'S Degree, Bba, First Class