Operational Efficiency:Led data analysis and process optimizations, improving on-time performance and resource utilization across flight, crew, and maintenance.Stakeholder Collaboration:Worked with clients to understand operational needs, offering tailored solutions that improved performance and customer satisfaction.Systems Integration:Managed IBS Software implementation, ensuring seamless integration and resolving technical issues to minimize operational disruptions.Project Leadership:Led cross-functional teams in system upgrades and new implementations, delivering projects on time and aligned with goals.Training & Mentorship:Trained airline staff on IBS Software, improving operational proficiency and helping teams maximize system value.

• Experienced as a Technically-sound Application Engineer effective in analyzing relevant information and guiding product cycle from conception to completion. Played crucial role in deploying 50+ developed versions in multiple applications.• Manages design effort and guides installation process for 5+ product launches.• Skilled in Incident Management, Change Management and Production Deployments • Investigated 1,000+ application-related issues and fixed the defects• Created 45+ Knowledge articles that provides a 100% information for all the resources regarding different issues faces under the application.• Investigated the problems faced in Application Structure and Contributed in 100+ Root Cause Analysis • Produced detailed documentation for 50+ Critical Issues with fixes.• Solved 99.2% of technical support tickets without causing escalations.• Took initiatives in understanding new requirements, negotiating with managers for the scope and schedule, delivering the message and tasks to the team, and working with the team to achieve the goal that increase the productivity of the team by 30%• Developed 20+ Complex SQL Queries which increases resource time management by 40%.