Eldhose Alias Email & Phone Number

London, GB

Battersea Power Station, Nine Elms, London, United Kingdom SW8 5BN

• Lead and support all members of the team.
• Responsible for the recruitment, onboarding, induction and ongoing development of everyteam member.
• Conduct detailed club walks throughout the day, addressing cleaning requirements and restockingamenities.
• Manage staff rota, headcounts, and payroll, allocating resources based on club’s peaktimes and daily usage.
• Releasing purchase orders and payment cordination

White City House, 101 Wood Lane, 2 Television Centre, London, United Kingdom W12 7FR

• Handled guest requests, inquiries, and complaints in a promptly and professionally
• Trained staff on cleaning techniques, safety procedures, and customer service skills.
• Conducting regular inspections for quality control and managed cleaning supplies and equipment.
• Collaborated with other departments, such as front desk and maintenance, to ensure smoothoperations

51 Buckingham Gate Suites And Residencies, London, United Kingdom SW1E 6AF

• Inspected VIP suites and residences.
• Assessed and reviewed guest satisfaction and service recovery process.
• Trained housekeepers on cleaning and maintenance tasks and oversaw staff daily.
• Handled escalated guest issues and service recovery process.

Imagine, No.78, ITPL Main Road, EPIP Zone Whitefield, Bangalore 560066, India

• Collaborated with the creative team and brand to develop marketing materials such as hoardings,billboards and brochures.
• Events And Activation; Coordinated events and meetings, managing vendor relationships and company petty cash accounts.
• Managing new suppliers and raising purchase orders

• Oversaw sales lounge requirements for weekend campaigns and project launches.
• Developing and reviewing operational policies and procedures
• Negotiates contracts for offline manpower solutions, advertising, marketing, and promotions.
• Liaising with other departments such as operations, sales, and advertising to align customer service goals and initiatives

Galibeedu Road, Madikeri, Karnataka, India 571204

• Assessed and reviewed guest satisfaction and managed the service recovery process.
• Improved operational management systems, processes and best practices, enhancing guest servicequality

Club Mahindra - Madikeri, Virajpet And Kanha Properties

• Successfully completed the 18 months Club Mahindra CMET(Club Mahindra Excellence Training) program, a comprehensive management trainee initiative that equipped me with valuable skills and experience in the hospitality.
• Specialized in Front office Management, Accommodation operations and Food and Beverage Operations

Master'S Degree, Business With Marketing Management

Bsc.Hospitality And Administration, Hospitality Administration/Management

Master Of Business Administration (Mba), Human Resources Management/Personnel Administration.

Certification In, Digital Marketing

Master'S Degree, Business With Marketing Management