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IoT Based Product Deployment & Support (Agile Methodology)Infra Structure Management (Server Package Installation, setting up the Services, Deploying the Template for injecting data to DB(Cassandra) Product Upgrade Via DevOps Tools (AWX, Run Deck, Resilio, AWS)Cassandra Database Management (DB Back up, Bulk Data Modification) Linux Server Management (Cent OS)Incident Management Via Fresh Service Tool and Voice, Fresh Chats Preparing Documents for various Support ActivitiesCoordinating Meetings With client for Product Bug Discussion, Analysis, Closure Coordination between Engineering Team for various Product Enhancement for Customer Satisfaction (JIRA) Customer Support ManagementAWS (VPC, EC2,EBS,S3,ELB,Auto Scaling) Recent achievement - Star Performer Award from Client

Linux Back-end support for application logs and RCA troubleshooting PostgreSQL database administrationPriority ticket management with the salesforce Ticketing system and Microsoft Teams/SkypeCoordination between Engineering Team for various Product Enhancements for Customer Satisfaction

Day to day Operational Activities of Prepaid and postpaid IN Nodes– Space Management / Traffic/Management / Alarm management/ Node upgrades/User managementSQL Database management *Create/View/update tables and Database management with RDBMS queriesDesigning of products in Java Based Application owned by Ericson Postpaid / Prepaid Billing / Charging Related Customer complaint handling and resolution Via Fresh ServiceInter coordination with several departments for product management Security Audits for Linux / Windows nodesMySQL dump management Day to-day report PreparationSQL Database management Create/View/update tables and Database management with RDBMS queriesBig data analysis with LINUX platform (grep/AWK/sed/diff) and SQL Queries

Day to day Operational Activities of Prepaid and postpaid IN Nodes– Space Management / Traffic/Management / Alarm management/ Node upgrades/User managementSQL Database management *Create/View/update tables and Database management with RDBMS queriesDesigning of products in Java Based Application owned by Ericson Postpaid / Prepaid Billing / Charging Related Customer complaint handling and resolution Via Fresh ServiceInter coordination with several departments for product management Security Audit for Linux / Windows nodesMySQL dump management Day to day report PreparationSQL Database management Create/View/update tables and Database management with RDBMS queriesBig data analysis with LINUX platform (grep/AWK/sed/diff) and SQL Queries

Apache, Nginx web servers Zabbix Monitoring System cPanel, Plesk, WHMDatabase Administration(MySQL) Firewall Management(iptables) Suspicious Attack monitoring and prevention Mail Server Management (EXIM