Eldin Ferguson Email & Phone Number

Sandy, UT, US

Salt Lake County, Utah, United States

Salt Lake City, Utah, United States

Works directly with managers and customers to ensure payments are processed successfullyServes on recognition team to ensure department communications are processed accuratelySends daily reports to track team cases and efficiency

Achieved firm understanding of banking rules and regulationsMaintained 100% complianceTrained 60 employees on brand management, elevator speeches and emotional intelligenceSelected to be Team Engagement Lead to boost team morale and productivity

Selected to lead team in business and compliance policiesServed as management intern for more than a year to ensure policy adherence and scheduling Surpassed monthly sales goals every monthEnhanced relationship care with customer service and listening skills

Earned Employee of the Month in January 2007Exceded goals every monthPromoted in the first three months of employment for performing in the top 10%Managed customer data to verify financial eligibility and maintained database

Awarded Quality Analyst of the Month seven times in two yearsCoached 45-60 agents per month on customer service and sales skillsVerified and coached agents on their performanceTracked and reported daily, weekly and monthly performance statistics Monitored calls to ensure customer satisfaction