Production Support Strategy Development - Developed extremely efficient Production Support Strategies to reduce ticket count and improve service levels. Analyze count of Production Support Issues, and perform pattern analysis - Identify root-cause(s) and resolve - Perform configuration deficiency analysis to reduce support tickets of various ERP systems – Implement Strategies to reduce resolution time by identifying related issues based on historical pattern and data - Apply six sigma strategies to reduce defects - Financial Analysis and Reports - Business Intelligence and Data Analytics creationEffective Strategies: Experience includes several ERP applications such as PeopleSoft, Oracle, SAP and extensive Business Intelligence systems to disseminate processed information (knowledge) to decision makers. Persuaded business process owners to think differently - constantly reminded them that ‘innovation happens at the boundaries of mindset and not within’ - forward looking states that benefit clients’ customers – Design for Customer Benefits - Drive the team towards efficient & streamlined process mapping - Perform analysis of current & forward-looking business models – Create logical specifications to architect solutions - Key player in driving super user team’s goal of achieving financial integration -– Adapt to processes that achieve greatest possible benefits to customers and eliminate redundant processes - Worked with super user team to choose processes that can be easily adapted to compete in changing & challenging marketplace - Use of processed information (knowledge) to drive organizational efficiencies and evaluate operational performance matrices – Making recommendations to improve transaction approval processes - Transferring applied knowledge of best practice processes to business process owners.