Appature is a software platform that leverages your data to take the guesswork out of the cultivation process by surfacing business insights that reduce costs and increase revenue.

Direct the ServiceNow Offerings Team within ServiceNow practice inside DXC, identifying and designing product and services to meet market need. Lead team in developing and delivering new products and services and driving enhancements. Formulate strategies for go-to-market and sales efforts with ServiceNow executive leadership. Partner with other DXC offering families to embed ServiceNow products in their solutions. Conduct due diligence for M&A acquisition targets.• Provided C-level advisory services to DXC key accounts globally, serving as a trusted advisor, facilitating workshops and presenting plans for customer strategic planning and value-based platform investment. • Built and established Global Offerings team to drive new products, services and offerings, recruiting internal experts and gaining buy-in for employees to join this newly-formed team.• Formalized and standardized global product and service offerings as well as creating sales and execution collateral. • Coached team members for effective engagement and outcomes with enterprise clients.• Served as executive sponsor and advisor to leadership team for $30B sports apparel and lifestyle company. • Guided the establishment of Service Management Office and $10MM transformation project to improve effectiveness and efficiency of production support organizations.• Advised leading Silicon Valley technology company, providing service management expertise and solution architecture support for cloud transformation as result of corporate acquisitions. Project scope included four IT divisions, Human Resources, Facilities, and Finance.• Played key role in the continued growth and delivery of ServiceNow professional services through periods of rapid revenue growth and two major acquisition / merger events.

Recruited to leadership team for company-wide ISO20000 registration effort, sponsored by the COO and Chief Strategy Officer. Following the successful registration audit, promoted to Professional Services division to lead client engagements focused on strategic alignment and process improvement. Trusted advisor to clients in the area of ITSM process maturity and strategic planning.Led comprehensive critical-systems maturity assessment based on CMMI and ITIL v3 frameworks for global financial services leader.Center of Excellence lead for successful ISO20000 registration in the areas of Service Level Management, Portfolio Management, Service Catalog Management, and IT Financial Management.Coached leading healthcare organization over an 18-month period to transform from silo-based, traditional management structure to a Service-based organization with clearly defined Services and Service Levels. Mentored IT leadership through cultural and organizational change related to the re-alignment of IT service to business needs and strategy.Provided thought leadership and best practices guidance for implementation of next-generation managed service tool based on ITIL-compliant technologies.

Developed technical solutions, costs and pricing models. Oversaw major proposals and business prospects from inquiry to closure. Cultivated relationships with C-level executives. Delivered consulting engagements related to IT service delivery. Managed relationships with outside vendors.Director of Development (2004-2005): Managed development staff and project managers. Developed product roadmaps, marketing strategies, and product enhancements. Sr. Solutions Delivery Manager (2001-2004): Directed 24X7 helpdesk program for Fortune 100 client. Managed 55 helpdesk agents, 3 supervisors, and operations manager. Led helpdesk location consolidation projects to completion. Solutions Delivery Manager (1998-2001): Supervised 6-15 desktop support technicians, managed P&L and oversaw the delivery of products and services.Network Engineer (1997-1998): Migrated 1000 users to new messaging platform. Implemented Microsoft SMS for multiple corporate locations for Fortune 100 client.

Taught 1000+ students Networking Essentials, Introduction to Computer Science, and Introduction to MS Excel curricula. Planned, evaluated, and revised course content, materials, and methods of instruction. Supervised and evaluated students' work. Developed and led new course curriculum for network certification.

Supervised seven paraprofessional resident assistants in an under-division coed complex housing 610 residents. Managed all aspects of 24-hour student-staffed information desk, advised hall government activities committee, served as judicial officer. Counseled and advised students. Responsible for facilities issues. Worked with programming, training, and crisis management. Performed on-call duty. Member of departmental RA selection committee.

Rolled out new student ID System, issuing 13,000 cards. Provided 100 users with desktop and network support; advised University departments in technology investment recommendations. Delivered training for students, faculty, and administrative personnel. Provided Macintosh and computer lab technical support for 500 faculty and staff.