Eldon Sequeira Email & Phone Number

Uae

• Assigning test drive to drivers.• Handling car movement from yard to yard.• Handling car delivery to customer.• Handling auction cars.• Communicating with customers for test drive and delivery confirmations.• Document verifications and validations.• Arranging recoveries for service.• Assisting customer with their requirements in yard.• Tracking car movements.• Perform administrative duties and prepare operational procedures to assist operations support manager.• Collaborate with operations team to provide excellent customer service and foster positive work environment.

Mumbai, Maharashtra, India

• Conduct market research as and when required.• Prioritize work effectively to meet SLA.• Enhance workflow and cross departmental engagements.• Working on QA files and making sure all the files are quality checked and accurate.• Sharing daily, weekly, monthly audit reports. Share feedback for the errors encountered.• Analyze data and information to identify business opportunities.• Work closely with the management to minimize the errors, by sharing timely feedback and tips to reduce individual and team errors.• Conducting Audit, the Auditors month on month and sharing the reports with senior management.• Assisting the new joiners with buddy up session and doing their quality checks.• Assigning work to analyst in absence of operation team and handling the floor.• Participated in operations team meetings to coordinate and assign project management tasks.• Performed administrative duties and prepared operational procedures to assist operations support manager.• Collaborated with operations team to provide excellent customer service and foster positive work environment.

Thane, Maharashtra

• Listened and responded to customer requests and forwarded necessary information concerned team.• Followed all company policies and procedures to deliver quality work.• To analyze and validate the documents and forms received for Background verification.• Regular communication with customers through emails in regards missing requirements.• Used to work on different verifications like, Employment, Education, Certificates, Reference Check Etc.• Making calls to the reference provided by employees for background verification.• Worked varied hours to meet seasonal and business needs.

Mumbai, Maharashtra, India

• Senior practitioner for Dearborn Life Insurance and Allstate companies.• To analyze and validate the claim documents received from the customers located in USA and follow standard procedure in approving the insurance claim.• Regular communication with customers through emails in regard to their claim application.• Conducted trainings for new associates who joined the team.• Spoke to customers in native language to increase loyalty and establish relationships.• Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.• Worked varied hours to meet seasonal and business needs.

Mumbai, Maharashtra, India

Handling incoming shipments.Notifying the consignee of the expected arrival date of the cargo.Opening job files and passing the documents to the clearance department.Reviewing all inbound documents and rectifying discrepancies in the documents.Invoicing the customer once the shipment is delivered.Inbound / Outbound interaction with customers for FedEx.Scheduling pick up for packages as required by the customer.Tracking the order through AWB.Assisting the customers with required documents to clear the package through customs.Handling complaints related to package lost or damage in the transit.