Eldon Sprague Email & Phone Number

Chicago, Il, Us

In my present role, I offer exceptional leadership while overseeing all direct and dealer channel sales to local government customers in an 81 county area across Central and Southern, IL. I proactively formulate and strengthen relationships with municipalities, departments, and agencies, and presented products and plans offered by Motorola. In addition, I generate unique service plans customized for the needs of each one of my clients. My other duties and achievements entail:• Utilize expansive acumen of Motorola products and services to offer dynamic presentations.• Leverage negotiating skills to simultaneously achieve client satisfaction as well desired levels of profit.• Remain aware of competitor offerings in the market and devise strategies to expand market share.• Utilize marketing and advertising assets to expand awareness, pique client interest, and schedule meetings.• Educate active customers about the latest product and service offerings; audits accounts periodically.• Achieve and surpass YOY top line growth targets; expanded from $9.5M in 2017 to $24M in 2023.• Bestowed CEO Winner Circle Award in 2019.• Met or exceeded quota 5 of 7 years even in the midst of a pandemic and other extreme market factors.

Chicago, Il, Us

Earlier in my tenure with Motorola, I was promoted to a role of augmented responsibility after architecting a track record of success in my earlier position. My focus was on conferring with a centralized Engineering Team, overseeing presale design projects, and aligning deliverables based on market needs, customer engagement, and internal preferences. My other responsibilities and accomplishments included:• Oversaw upwards of 15 simultaneous proposals valued between $50K to $12M.• Generated forecasts, arranged schedules, and crafted reports subsequently shared with senior management.• Spearheaded data collection, presided over engineering analysis, and developed associated proposals.• Managed each respective financial review and steered customer delivery phases for 30-day production cycles.• Accelerated business objectives, designed innovative project tools, and bested competitors with a creation that subsequently received nationwide implementation.• Assisted field sales team in competitive bid situations (RFPs); delivered engaging and informative presentations while additionally engaging directly with consultants.• Architected and maintained a database of qualified specialty contractors; additionally, negotiated rates for subcontractor project labor.

Chicago, Il, Us

At this point in my career with Motorola, I was promoted after exhibiting capacity for leadership and accountability. I was asked to recruit, interview, and onboard five Technical Writers who maintained responsibility for nationwide endeavors. I also directly managed all facets of pre-sale administrative support. In addition, I strived for continuous improvement by optimizing processes. My other duties and achievements entailed:• Liaised with Engineering, Legal Department, Central, and Field Business Teams to advance shared missions.• Generated workflows, optimized processes, and mitigated redundancy.• Created templates and pricing tools for a start-up organization.• Slashed proposal cycle time from 30 to 3 days in only 24 months.• Achieved Six Sigma Green Belt during tenure in the position.

Chicago, Il, Us

Managed a $3 million annual service contract portfolio with 300 state, county, and municipalgovernment clients. Ensured top-box service delivery and contract compliance. Resolved customer-sensitive operational issues by partnering with System Support Center, Infrastructure Depot Operations, and Central Engineering Teams. Selected AchievementsIncreased contract portfolio earnings each year. Maximized profits by negotiating subcontract pricing with local service providers. Consistently earned top customer service ratings.

Chicago, Il, Us

Oversaw the analysis and repair of printed circuit board, radio frequency device, andpower supply equipment. Utilized testing instruments, including oscilloscopes, digital multi-meters, service monitors, and network and spectrum analyzers. Maintained comprehensive knowledge of 6809 based central controllers. Administered configuration, programming, and testing in a live test system to simulate customer applications. Teamed with clients and Field Technicians to resolve technical issues. Selected AchievementsServed as an Emergency Response Team Member for critical public safety system users. Configured, tested, and packed replacement equipment for next-flight-out shipments.Recognized by senior management for exceptional customer service skills.

Mba

Bs, Management

Aas, Electronics/Computer Science