Quality Assurance Manager
PERFORMANCE & PROVEN ACCOMPLISHMENTSValues driven and results oriented.Cultivates and supports positive relationships with internal & external customer base as well as internal staff.Excellent business decision-making and problem solving skillsExcellent interpersonal, communication and conflict management skillsHigh level of integrity and ethical standardsTrained line operators and quality operatorsRedesigned & implemented new processes and /management controls to resolve corrective actions.Trained and supervised personnel in performing required tasks to address and implement corrective actionsExtensive experience with customers and suppliers using the DMAIC methodologies of 6 Sigma.Managed quality department and implemented quality systems (ISO, QS and TS-16949)Increased product performance of the organization to be best in the industry.Increased plant capacity by over 10%.Championed a 6-Sigma team, which lead to 50% reduction in product standard deviation.Designed and implemented an integrated shop floor systemDeveloped inventory database to reduce data errors and improve efficiencyReplaced manual data collection and inputs with relational databases in all departmentsImproved Product Performance by more than 200% while maintaining cost and delivery needs. Responsibilities:Direction and management of The Quality Department and implementations of quality systems.Customer service and customer retention.Problem solving and investigationUtilize both hardware and software technology to streamline information and data flows.Database design, development, control and managementAnalyze and Research Data.Design, develop and publish data reporting, charts and graphs.Presentation design, development and communicationStaff and personnel training and developmentInternal and vendor auditing to include audit reportingParticipate and develop standards for auditing activity based safety program