• Provided comprehensive Level 2/3 technical support for Mainroads WA applications and hardware, ensuring smooth operations and minimizing downtime.• Mobile device management through Intune, setting up company portal and outlook on iOs/android devices.• Resolved user tickets related to hardware, software, and networking issues promptly and effectively.• Configured and tested meeting room setups, enhancing functionality and user experience.• Documented technical procedures and manuals, facilitating knowledge transfer and operational continuity.• Managed server and database administration tasks Windows Server, Active Directory, IIS) to support critical business operations.• Conducted rebuilds and configurations of laptops, desktops, and tablets, optimizing performance and reliability.• Supported a wide range of technologies including O365, MS Teams, Skype for Business, Zoom, HP Record Manager, and TRIM.• Coordinated and communicated effectively on P1 & P2 incidents, ensuring timely resolution and stakeholder satisfaction.• Contributed to continuous process improvements and created Problem Records in alignment with ITIL practices.

• Implemented and supported VMware and Imprivata Onesign solutions, enhancing system performance and security.• Developed and utilized scripts for efficient device management in Active Directory and SCCM environments.• Configure and support Jabra, Plantronics, and Sennheiser headsets, ensuring optimal functionality.• Managed IP phone configurations, asset relocations, and desk moves, maintaining seamless operations during transitions.• Conducted comprehensive End User Computing (EUC) audits and effectively managed inventory to optimize resource allocation.• Installed, troubleshooted, and patched systems using SCCM and other enterprise tools, ensuring system stability and security.• Utilized tools like CUCM, Cisco Unity CA, Cisco Prime, Service Manager, and VMware Horizon to support operations effectively.

Mainly worked on mainroads application and hardware support providing the clients all levels of technical support.Answering customer queries regarding the Mainroads Software applications (RADAR(MMIS), Arcgis, BMS and other featured applications).Extensive experience in providing application support for Adobe applications and MS office.Server and database administration (Windows Server, Active Directory and IIS).Done System rebuilds and configurations.Application transfer through power shell commands.Supporting O365, MS Teams, Skype for Business, Zoom, HP record Manager and TRIM. Check the web server logs for trouble shooting errors.Troubleshooting and resolving the issues experienced by users with application Software or network related.Supports the delivery of ICT applications in relation to customer service levels