Chris Eldredge Email & Phone Number

130, Kansas, Us

Account management for Growth segment: $1.7MM revenue annually. Additional key metrics: 3 top-20 clients, book of business of more than a dozen principle clients with $151MM annual placements, 412k active consumer accounts. Coordination with Engineering and Product to restructure processes and scope new features, internal gap support for code updates and product improvements. Liaised with Legal department for resolution of client and consumer issues. Created Looker-based reporting and decks for recurring QBR calls with clients. Active use of Zendesk, Salesforce, and GBQ. Creation of client-focused reporting and GBQ SQL queries. Operational functions including ticket triage, new hire training, client onboarding, 50+ monthly deliverables, account updates in database, internal confluence wiki maintenance.

Management of Operations projects to improve customer care and communication. Founding member of Core team facilitating patients to improve wellness and quality of life. Actively trained Dermatology team members during merge. Promoted into Fertility Pod, serving as Pod Rep on Operations and Collections team.Managed accounts for partner clinics including Stanford and One Medical. Creation and presentation of trainings for colleagues on best practices for key partners. Partnered with Engineering and Operations teams to identify and overcome technical, growth, and process gaps.

Berkeley, Ca, Us

Oversaw program operations as primary evening administrative staff member for post-baccalaureate institution that serves 38,000 students annually. Supported instructors and trained staff in center functions. Responsible for emergency procedures and partnering with security and technical staff. Updated center database and analyzed and resolved technical problems.

Business operations admin professional for firm. Managed contractors on building and renovation projects. Attended regulatory meetings and advised clients regarding regulations. Composed research reports.

Business Administration And Management, General

Associate’S Degree, General Education