Eldrian Dumandan, Ece, Ect Email & Phone Number

National Capital Region, Philippines

NCR - National Capital Region, Philippines

8/F The Rockwell Business Center Tower 2 Ortigas Avenue Pasig City, Metro Manila

Provides technical support to Trend Micro™ Home & Home Office users powered by Trend Micro™ Smart Protection Network™ cloud security infrastructure that stops threats in cyberspace or "the cloud"Takes first-line support via different support channels – phone, email and chatEnsures cases are logged in the CRM toolProactively shares knowledge through.

8/F The Rockwell Business Center Tower 2 Ortigas Avenue Pasig City, Metro Manila Philippines 1600

Coordinate proactive threat related activities o Monitor cases received by the team for any high severity or high impact malwareUnderstand region's threat training needs and conduct threat training as neededAssist with set up and maintenance of local malware sourcing systems

8/F The Rockwell Businesscenter Tower 2 Ortigas Avenuepasig City, Metro Manilaphilippines 1600

As a technical expert s/he should demonstrate proficiency with security as it relates to:- Network technologies such as Firewall, VPN, IDS and related network security design and implementation, Packet trace analysis, Network protocols (TCP/IP, DNS, LDAP etc.)- Strong endpoint security experience, supporting and troubleshooting, including design.

8/F Tower 2, The Rockwell Business Center, 1600, Ortigas Ave, Pasig, Metro Manila

- To provide an overview of Quality Assurance Process and to discuss the QA Form- To have an in-depth understanding of each guide question and its corresponding guidelines- To cultivate the engineer's analytical and data mining skills to provide recommendations geared towards improvement of Customer Success measures.