Eldrin Barretto Email & Phone Number

Toronto, Ontario, Canada

Client - Manitoba Public Insurance (MPI) is migrating their Auto Insurance and Driver Vehicle Administration applications to a new vendor solution. Led the Self-Sufficiency team as part of Change Management/Operational Readiness to assess the business capabilities, capacity and competencies required for go-live, ensuring smooth transitions and minimal disruptions to business operations post go-live. • Performed as-is and to-be analysis to understand the current state of operational… Show more Client - Manitoba Public Insurance (MPI) is migrating their Auto Insurance and Driver Vehicle Administration applications to a new vendor solution. Led the Self-Sufficiency team as part of Change Management/Operational Readiness to assess the business capabilities, capacity and competencies required for go-live, ensuring smooth transitions and minimal disruptions to business operations post go-live. • Performed as-is and to-be analysis to understand the current state of operational capabilities of the impacted teams and recommended changes according to the Operational Support Model• Conducted self-sufficiency workshops in partnership with directors and managers across business and IT operations teams to assess resource/staffing capacity and competencies required for go-live• Conducted thorough impact assessments to identify potential risks and develop mitigation strategies• Collaborated with HR, IT and other business areas to define resource requirements, create and execute hiring plans to ensure seamless integration of changes into daily operations• Defined roadmap to proficiency by identifying training requirements, knowledge transfer and coaching opportunities for upskilling impacted roles• Monitored and measured training progress of impacted roles and provided status updates to senior management including identifying areas for improvement• Designed reporting dashboard to track the progress of self-sufficiency activities• Managed Features and Product Backlog Items in Azure DevOps Show less

Toronto, Ontario, Canada

Partnered with Indigenous child welfare agencies to implement solutions for a case management system to facilitate delivery of core Indigenous child well-being and family support services including performing data quality checks to clean existing data and preparing data for migration to the new system.• Performed as-is analysis to understand the current state of the data environment at the agencies• Set up Data Governance Council and developed Manual Data Quality Processes to… Show more Partnered with Indigenous child welfare agencies to implement solutions for a case management system to facilitate delivery of core Indigenous child well-being and family support services including performing data quality checks to clean existing data and preparing data for migration to the new system.• Performed as-is analysis to understand the current state of the data environment at the agencies• Set up Data Governance Council and developed Manual Data Quality Processes to streamline data quality measurement, remediation, and monitoring• Presented Data Governance and Data Quality Processes to senior management and reported weekly status updates to Executive Directors• Facilitated Requirements and Data Quality working sessions with SMEs from multiple agencies • Conducted data analysis including identifying Critical Data Elements (CDEs), Database Tables, Front End to Back End Data Mapping, capturing Meta Data, Data Profiling and assigning Data Quality Dimensions• Developed process models, data dictionary and business/data rules to understand the current workflows and database structure of the Protection and Prevention Services• Created and executed SQL queries to validate the data rules that resulted in identifying incomplete data, duplicate data, unstructured data and inaccurate data • Partnered with SMEs to investigate reported data anomalies, identify root causes, determine solutions to resolve the data issues and track metrics to monitor performance of the data quality process• Prepared end user training documents such as the Data Governance Handbook to enable the agencies to execute manual data quality processes Show less

Mississauga, Ontario, Canada

Toronto, Ontario, Canada

Mumbai Area, India

Consulted for an Advertising Agency servicing small scale and mid-sized local businesses. Led a web design team to create/redesign websites maintaining functional, attractive and responsive websites• Analyzed client business and marketing requirements, assessed their websites and digital marketing needs and recommended solutions to clients• Handled client communication needs including understanding the client brief, assisting in web designing, digital marketing and content… Show more Consulted for an Advertising Agency servicing small scale and mid-sized local businesses. Led a web design team to create/redesign websites maintaining functional, attractive and responsive websites• Analyzed client business and marketing requirements, assessed their websites and digital marketing needs and recommended solutions to clients• Handled client communication needs including understanding the client brief, assisting in web designing, digital marketing and content development• Planned site designs, functionality and navigation along with data capture points• Reviewed UX with clients and design team making necessary edits to accommodate business or technical concerns. Increased website traffic by 10% Show less

Mossville, Il

Partnered with the Product Owner and Caterpillar Electronics Team, managed the business analysis and process improvement effort for the MAC Address Management project with the ability for Caterpillar to manage allocations across numerous suppliers and manage inventory of up to 16 million MAC Addresses.• Automated manual processes to improve scalability, quality of data, security and usability ensuring reduction in production delays, data audit/error handling procedures and visibility of MAC… Show more Partnered with the Product Owner and Caterpillar Electronics Team, managed the business analysis and process improvement effort for the MAC Address Management project with the ability for Caterpillar to manage allocations across numerous suppliers and manage inventory of up to 16 million MAC Addresses.• Automated manual processes to improve scalability, quality of data, security and usability ensuring reduction in production delays, data audit/error handling procedures and visibility of MAC ID usage• Interviewed business clients to analyze their current state business requirements and recommended technological improvements to their business processes resulting in reduction of cycle time by 50%• Developed product backlog, user stories, acceptance criteria, use cases, business process mapping, role descriptions, data flows, data dictionaries • Designed User Interface allowing CAT Suppliers access to request for MAC Addresses as well as upload MAC usage reports using Web APIs• Conducted Daily Scrum stand-ups with onsite and offshore team• Led Story Grooming and Sprint Planning Sessions that involved prioritizing cards from the product backlog towards sprints, formed stories, resolved story gaps and estimating work items• Reviewed system test results, performed UAT and ensured solution meets acceptance criteria Show less

Bloomington/Normal, Illinois Area

Led multiple Enterprise Digital Transformation initiatives that involved enhancing Customer Communication Channels for State Farm’s Contact Center Network• Implemented customer facing web application that displayed Collaborative CRM Capabilities such as Chat, Callback and Email allowing customers to get prompt assistance from the contact center• Migrated existing Callback application to a new vendor solution, lowering customer hold times to 0 reducing overall number of minutes and cost… Show more Led multiple Enterprise Digital Transformation initiatives that involved enhancing Customer Communication Channels for State Farm’s Contact Center Network• Implemented customer facing web application that displayed Collaborative CRM Capabilities such as Chat, Callback and Email allowing customers to get prompt assistance from the contact center• Migrated existing Callback application to a new vendor solution, lowering customer hold times to 0 reducing overall number of minutes and cost per call• Participated in Request for Proposal (RFP) and selection of new systems vendor• Performed gap analysis of as-is and to-be processes to identify business needs, including data analysis to validate differences between current reporting tool and new solution• Assisted the project manager in creating project charter, project planning, status reports and held weekly status meetings• Liaise with business and IT teams to elicit/gather requirements, translated those into functional specifications/non functional requirements including accessibility compliance (ADA/AODA) and regulatory requirements (NPI/PCI) for data security• Documented business rules, use cases, process flows, UI designs, requirements traceability matrix (RTM) for proposed functionality• Facilitated design discussions with the technical team to ensure the proposed design meets the solution requirements • Identified and managed issues, risks, dependencies and recommended actions as they pertain to meeting business needs and solution implementation• Created User Acceptance Test Cases and involved in executing UAT with business stakeholders• Performed change management approval procedures to control the scope of the application requirements Show less

Greater Boston Area

• Performed Requirement Analysis by gathering business requirements based on interactions with stakeholders and online market research• Conducted a detailed research of target markets by analyzing strengths and weaknesses of over 2500 trade associations• Prepared Business Requirement Documents and created a prioritized detailed listing of executives at target markets and alliance partners

Mumbai Area, India

• Administered UK pension plans for major corporations collaborating with UK office• Processed cases for different events (Retirements, Leavers, Receipts and Data Amends), achieving targets and deadlines• Calculated pension and retirement benefits using quantitative methods• Acted as a primary liaison between different cross functional teams responsible for managing and administering pension plans• Assisted in configuring MS SharePoint for document management, version control… Show more • Administered UK pension plans for major corporations collaborating with UK office• Processed cases for different events (Retirements, Leavers, Receipts and Data Amends), achieving targets and deadlines• Calculated pension and retirement benefits using quantitative methods• Acted as a primary liaison between different cross functional teams responsible for managing and administering pension plans• Assisted in configuring MS SharePoint for document management, version control and calculated KPI’s Show less

Mumbai Area, India

• Analyzed and updated US Residential Mortgage Backed Security (RMBS) financial models with performance information• Performed data analysis for a pilot project that involved automating S&P's Structured Finance Surveilance System that enabled the application to programatically extract financial data from various trustee reports and load them into the database on a monthly basis for RMBS securities• Worked closely with analysts from Standard and Poor’s (USA) and the vendor responsible… Show more • Analyzed and updated US Residential Mortgage Backed Security (RMBS) financial models with performance information• Performed data analysis for a pilot project that involved automating S&P's Structured Finance Surveilance System that enabled the application to programatically extract financial data from various trustee reports and load them into the database on a monthly basis for RMBS securities• Worked closely with analysts from Standard and Poor’s (USA) and the vendor responsible for development of the solution• Performed quality checks on the extracted financial data for US Residential Mortgage Backed Securities (RMBS) through measurement and validation of accuracy of financial data, garnering 2 awards for good performance and achieving targets Show less

Master Of Business Administration (Mba), International Business

Full Time MBA program, with key focus on International Business and Finance Courses taken - Financial Modeling, Corporate Finance.

Bachelor Of Management Studies, Business Administration And Management, General