Eldrin Jayan Marquez Email & Phone Number

Dubai, United Arab Emirates

Ensuring patients are satisfied with their care and feel comfortable communicating with their providers. Improve communication between patients and providers.

United Arab Emirates

 Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries. Responsible for coordinating the daily administration of doctors, staff, visitors, and patients at a healthcare facility.  Assist in patient inquiries regarding treatments and prices Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays. Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area. Ensures availability of treatment information by filing and retrieving patient records. Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims. Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information. Responsible in processing payments and making daily reports Organize and schedule meetings and appointments Makes sure that all appointments are properly booked and keep the patient and the doctors updated for any changes Develop and maintain a filing system Ensure excellent customer service delivery throughout the front of house functions Act as a point of contact for both staff and customers concerning the Reception functions during the normal opening hours of the center. Provide general administrative and clerical support  Process and deals with insurance claim forms for reimbursement and direct billing

United Arab Emirates

 Receive direct and relay telephone messages Ensure excellent customer service delivery throughout the front of house functions Act as a point of contact for both staff and customers concerning the Reception functions during the normal opening hours of the center. Provide leadership and direction to all staff in excellent customer service and sustainable practice. Conduct ongoing, regular performance management of team, through informal and formal processes as required. Organize and schedule meetings and appointments Distribute correspondence memos, letters and forms Develop and maintain a filing system Provide general administrative and clerical support including mailing, scanning, faxing and copying to management Performs Other Tasks ask by superior. Process all insurance related work for reimbursement and direct billing like claims, submissions and resubmissions and reconciliations in the e-claim and riayati portal.

Philippines

 Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintains call center database by entering information. Build sustainable relationships and engage customers by taking the extra mile Resolve all billing and payment inquiries

Philippines

 Serve and assist customers by providing product and service information, and technical queries regarding internet connection and mobile phone troubleshooting. Resolving customers concern regarding calls, SMS, internet, and signal on their mobile. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features once issue is resolved. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.

Philippines

 Receive direct and relay telephone messages  Handles incoming calls, relays messages & supplies information to callers Responsible for courier i.e. dispatched of both documents and non-documents Responsible in processing payments and making daily reports In charge of ordering office supplies, pantry & office equipment  Organize and schedule meetings and appointments Distribute correspondence memos, letters, faxes and forms Develop and maintain a filing system Coordinate with repair and maintenance of the office equipment Responsible for the inventory or stock control of grocery & stationery items Provide general administrative and clerical support including mailing, scanning, faxing and copying to management Performs Other Tasks ask by superior

Philippines

 Serve and assist customers by providing product and service information, and technical queries regarding internet connection and mobile phone troubleshooting. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Bachelor Of Science - Bs, Nursing

Bachelor'S Degree, Bachelor Of Science In Nursing

Bachelors Degree, Nursing