Richard Elder Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Proficiently triaged and assigned issues to appropriate internal and external teams, ensuring swift resolution and communication.• Collaborated with cross-functional teams to facilitate efficient issue resolution.• Monitored critical systems and adeptly handled events to minimize downtime and service disruptions.• Implemented proactive measures to identify and address potential issues before they escalated.• Demonstrated readiness for on-call duties, promptly responding to… Show more • Proficiently triaged and assigned issues to appropriate internal and external teams, ensuring swift resolution and communication.• Collaborated with cross-functional teams to facilitate efficient issue resolution.• Monitored critical systems and adeptly handled events to minimize downtime and service disruptions.• Implemented proactive measures to identify and address potential issues before they escalated.• Demonstrated readiness for on-call duties, promptly responding to service disruptions and incidents during non-business hours.• Effectively coordinated incident responses and worked to restore normal operations. Show less

Mississauga

Missisauga, On

• Ran a weekly school club aimed at introducing students to coding via robotics• Coached the school soccer team to a ROPSAA final• Contributed to the overall development and success of student-athletes.