◾Spearheaded customer-focused initiatives, boosting satisfaction and loyalty.◾Resolved customer issues promptly, ensuring positive outcomes.◾Led and motivated a high-performing team for efficient service delivery.◾Streamlined operational processes, improving efficiency and service times.◾Analyzed feedback data, identified improvements, and achieved satisfaction targets.

◾Developed comprehensive pricing lists utilizing Excel for a diverse range of products,ensuring accuracy and competitiveness in the market.◾Spearheaded the creation and management of the company's social media presenceon platforms such as Facebook, Instagram, Pinterest, and Etsy, driving engagement andexpanding the online reach.◾Orchestrated the cataloging and registration process for all products on thecompany's social media platforms and website. This involved crafting analytical productdescriptions, capturing high-quality photographs, and maintaining a cohesive andappealing presentation

◾Conducted tobacco leaves sampling and analysis in collaboration with the ChemicalLaboratory.◾Analyzed project outcomes using Big Data techniques, implementing effective controlmeasures.◾Completed waste identification project using DMAIC methodology, presenting resultsto the Production Department at HQ in Switzerland.

Teaching modules: Mathematics, Physics, Greek Literature, History, Greek Language