Administering notification and approval of 3500 expeditions annually, creating complex spreadsheets, providing information online, liaising with external agencies, producing statistics to inform strategy including GIS analysis, and managing 120 volunteers.

- Running the administrative office for a busy university department, overseeing administration for all undergraduates on departmental degree programmes or courses, including setting up course administration for academic staff, attendance and engagement monitoring, and exams and graduation process.- Providing frontline customer service to staff and students both in person and through a shared email account.- Other responsibilities very varied, responding to the needs of the department and students including minute taking, managing rooms and building facilities, supporting seminars and events, and answering enquiries.- Supervising the work of part-time colleagues within the office.- Using specialist databases and software for the university’s administrative systems.

- Administering 30 courses from across the School of Languages, Literatures and Cultures, taken by over 1200 students per annum, as part of a rapidly expanding programme. - Establishing roles and tasks for this brand new programme including developing partnerships with departments across the school, as the only secretary with courses in more than one department. - Took the lead in harmonising the administration and advertisement of these courses and developing a coherent marketing strategy, resulting in a 40% increase in student enrolments year-on-year and a 300% increase in enrolments from target groups.

- Working for a private language school with high standards during their busiest summer period. Organising, advertising, and running a weekly programme of 8 optional afternoon and evening social activities for up to 140 adult students at the school. - Planning and administering all activities within constraints of time, budget and suitability. Working to demanding inflexible deadlines with one week to prepare whole summer programme and weekly deadlines throughout the summer to deliver programme.- Supervising the work of a part-time assistant to serve students on two campuses. - Liaising with external activity providers and organisations, representing the school and establishing commission arrangements for the benefit of the school- Preparing risk assessments for all activities and taking responsibility for carrying out all activities safely. Checking and restocking all first aid kits within the school.

- Working in a busy well respected Careers service during a period of growth and change, covering maternity leave for 2 members of staff. - As part of a small team manning the student and visitor facing reception and information desk which saw footfall of up to 1200 students per week: booking appointments, managing students arriving for events and answering information enquires from students by phone, email and in person. This required excellent customer service, clear communication, and remaining calm under pressure, along with a through knowledge of the events being run and the available careers information resources and fast creative thinking to respond to challenging enquiries.- Updating, maintaining, and developing the careers information library both in hard format and online using content management software, using IT skills, research skills and exercising judgement regarding what was useful and suitable. - Helping with the relocation of the service , including planning prior to the move, packing and unpacking during the move, and dealing with urgent issues that arose.- Attending external events representing the University and Careers Service, gathering information for the Careers information resources, and networking.

Supporting children with learning difficulties and physical disabilities on a one-to-one basis.

Working on a remote island summer camp for a charity targeting children from deprived backgrounds. Caring for campers and leading activities. Training included certificate in Non-violent conflict resolution.

- Assisting librarians in reference, central and local lending libraries.- Duties included basic library housekeeping such as shelving, processing books (manually and electronically), issuing and returning books, and registering borrowers using specialist software.- Other duties included basic till use, booking and supervising computer use, photocopying and answering customers’ enquiries.