- Understanding customers’ needs and taking a positive approach towards them- Working within a team and making sure that customer satisfaction is the top priority

- Managing maintenance & inspection schedules for Residential Advisors- Agreement negotiation & conflict resolution between employees, tenants, and investors- Oversaw rental roll management- Maintained high payment rates through relationship management- Kept accurate records of all resident and tenant correspondence- Developed policies and procedures for effective property management- Administered operations to handle needs of more than 200 tenants across 200 property units- Monitored progress of construction and maintenance projects, liaising with -stakeholders of project updates, delays and schedule changes- Compiled maintenance and repair requests for submission to landlords and reached out to suppliers for bid proposals- Established strong, professional relationships with contractors and residents by promoting team collaboration and delivering exemplary service.

- Determine clients’ service needs.- Maintain schedule of clients for servicing- Front of house maintenance- Escort clients to consultants and make appropriate introductions- Assisting consultants while in meetings by starting H&R Block receipt of transaction- Answer telephones and provide service and fee information to callers- File all completed tax returns with accuracy & punctuality- Collect and record payments for tax returns; turn over tax collections to the person responsible for making deposits- Accept drop-off tax returns and schedule appointment with appropriate consultant that meets the requirements of the specific tax return