Working in the care home reception, I am the first point of call for visitors. I take phone calls and direct people to where they need to go. I am responsible for general day to day tasks including: responding to emails, printing, photocopying, ordering stationary and booking taxis for residents. I am the main point of communication between staff and residents to ensure operations run smoothly. I also take enquiries for potential residents and organise tours of the home alongside the customer service manager. I also assist the administrator with admin jobs such as filing, archiving, recruitment, logging and tracking expenses, petty cash and credit card reconciliation, adding of shifts on the rota using the Careblox system, procurement, amongst various other administrative tasks.I have also assisted the well-being and activities team in organising activities for the residents - spending time with them to ensure they are getting the mental stimulation they need and to combat loneliness.

I assisted with providing customer service, operating checkouts, restocking and reductions.

Assisted with restocking of products, operating the checkout, reductions and customer service.

Operated the till and assisted customers alongside restocking and cleaning the store.

Assisted in the assembly of school diaries/planners including ordering pages, coiling and packing for shipment.