Eleanor Burmeister, Ma, Clc Email & Phone Number

Charlotte, Nc, Us

As the Team Coach and Trainer I am responsible for creating and implementing our training program and on boarding process for new team members across 4 locations. I also coach our aspiring agents, sales team, and customer care team on maximizing their conversations, daily habits, and sales techniques to reach individual and team goals.

-Identified and implemented opportunities to enhance the customer experience; in-person, via SMS, and over the phone-Served as a Risk Advisor for customers, recommending appropriate coverages and additional products as needed-Sold products to customers by pivoting in everyday interactions, cold calling, and during appointments with customers-Served as a financial advisor when assisting customers with Life Insurance decisions, type of policy, benefit amounts, etc. -Provided timely and effective communication to customers, lienholders, managers, & colleagues-Worked independently in a fast paced environment to manage and prioritize multiple tasks daily-Collected and documented customer information in Salesforce ECRM to better their experience-Advised customers of coverage options, ensuring the policy choice best fits their needs-Supported customers through navigating the claims process-Assisted in recruiting new staff members by representing the office at career fairs

- Oversee daily operations of the Campus Life Office- Supervise 3 full-time professional staff- Oversee all Housing Operations, including the planning and execution of Housing Selection for a campus of approximately 1200 beds.- Serve on a three person on-call rotation

Galesburg, Il

-Coordinated & Implemented the first combined Student Leader Selection process, 8 different positions, more than 100 applicants-Organized Resident Assistant (RA) Training and Selection Processes, full staff of 34 RAs-Supervised a staff of 9-17 Resident Assistants-Assisted with implementation of the Residential Curriculum-Conducted formal and informal assessment of RA Training-Implemented a student committee to assist with RA selection process-Served on an on-call duty rotation for a campus of 1,200 residential students-Advised the College Panhellenic Council and Interfraternity Council-Served as the Advisor for a Fraternity and Sorority community of 10 chapters, roughly 300 students-Created and introduced Greek Life Relationship Statement in partnership with students-Transitioned College Panhellenic Council to online formal recruitment registration -Oversaw Formal Recruitment, using CampusDirector for Panhellenic recruitment-Conducted regular one on one meetings with RAs and Chapter Presidents-Served as a conduct hearing office for Level 1 violations of the Student Code of Conduct-Established presence on social media for the Campus Life Office-Organized all aspects of Student Homecoming Week in partnership with Alumni Relations-Served as interim advisor to Junior and Senior Class officers

University, Ms

-Oversaw the everyday operations of a 700 bed all female residence hall, including room changes, and the opening and closing of the building-Supervised a staff of nine Community Assistants-Served as a student conduct hearing officer- Facilitated group and one-on-one meetings with staff - Facilitated mediation between roommates- Provided support to concerned parents- Implemented the provided Community Learning Plan - Oversaw operations for a 24 hour desk- Advised Crosby Hall Community Council- Served in an on-call duty rotation

University, Ms

- Assisted with sophomore retention efforts, through one-on-one meetings with students- Developed First Year Experience faculty assessment, compiled results, and proposed changes- Proposed a new Senior Year Transition Program

Radford, Va

- Assisted in coordinating five transfer orientation sessions, four two day orientation sessions, and three one day orientation sessions - Trained and co-supervised 24 Orientation Leaders- Advised 7 parent orientation guides- Assisted in the parent orientation program- Developed an assessment for transfer participants

University, Ms

- Co-taught a section of EDHE 105: The First Year Experience, creating activities and lesson plans- Analyzed Ole Miss Opportunity Scholar data to identify trends in retention and success of scholarship recipients

Gainesville, Ga

-Assisted Director of Student Life and Leadership in training the Peer Assistants-Served new and returning Peer Assistants as a mentor and confidant -Communicated any concerns regarding first year students to the Dean of Student Success and Retention-Continued responsibilities and expectation of a Peer Assistant listed below

Gainesville Ga

-Served as the liaison between camps and the Director of Special Events.-Conducted walk-throughs of residence halls between camps-Organized, labeled and checked keys. -Created invoices. -Coordinated the check-in and check-out process for various camps. -Acted as an on-call Resident Assistant for campers and camp staff in case of lockouts or emergencies.

Gainesville, Georgia

-Welcome students to Early Registration and Move-In Day-Register students for first semester classes-Act as an Orientation Leader, facilitate icebreakers-Serve as a teaching assistant in the First Year Seminar Class -Prepare and present lessons on time management, living with a roommate, etc.-Encourage students to participate in campus events-Support students in any and all ways possible

-Set-up projectors, speakers, microphones, and other multi-media tools -I gained basic knowledge of how to read a light plot through hanging and focusing lights in two separate theatres-Became familiar with both single and double purchase fly systems-Helped clients with load-in and load-out of the spaces-Used basic knowledge to run sound and lights in two separate theatres

Master Of Arts - Ma, Higher Education/Student Personnel

Bachelor Of Arts - Ba, Theatre