Eleanor Smith Email & Phone Number

Calgary, Ab, Ca

Calgary, Canada Area

Calgary, Canada Area

Provide all respective IT support, guidance and training to local and extended regional user base.Primary contact for all local technical and business teams regarding requests and issues with respect to infrastructure.Customer relationship with the local business delivery teams and managers with a deep understanding of the key business drivers from an end user perspective.Responsible for and ensure the local IT support team executes on the practice of appropriate incident, problem and change management policies to ensure proper escalation and classification of issues for effective service delivery.Work with retained RSA Group technical resources and infrastructure 3rd party vendors to deliver to local and extended regional business teams.Manage and accountable for ensuring the delivery of a 'best practices' service culture within the local and extended region that is consistent with the RSA Group infrastructure model.Accountable for ensuring compliance with all ISG (Information Security Group) requirements including data security. Responsible for ensuring processes are adhered to by leading, directing and assisting when required.Manage and responsible for ensuring the inventory management process, (including deployment and liasing with Asset Management team) is in good standing from a compliance perspective.Responsible for maintaining a deep and up to date understanding of infrastructue 3rd party billing terms and conditions and obligations with a focus on local spend with the objective of lowering variable cost.As required, responsible for leading/managing infrastructure related projects requiring support at the regional level.Contribute and participate in any strategic and or architectural reviews as required and enforce the technical standards and guidelines as directed.As required participate in the evaluation of solutioning proposals.

Calgary, Canada Area

· Senior QA Analyst for a company that implements package solutions for wireless providers (service order, customer data, provisioning, billing). · Review detailed designs for new releases, system changes, trouble tickets, and software enhancements. · Create test plans, scripts and schedules to establish criteria that the software must meet. · Conduct User Interface, functional, integration and regression testing activities as laid out in the test plans and scripts. · Investigate discrepancies: report and contribute to the resolution. · Re-test fixes to accept or reject the resolution given by the programmer. · Consultations with clients to assist with user acceptance testing procedures. · Creation of training documentation and end-user training.

Calgary, Canada Area

• Analysis of Business Requirements to determine areas to be tested & estimating time required to test.• Preparation and documentation of test cases and test plans.• Execution of test cases on both mainframe & web database applications.• Verification & documentation of test results & setting up of error logs. • Retesting of system fixes for implementation to the end user.

Calgary, Canada Area

· Analyst/System Support for Regional office. Advisor role to trainer(s), new users and System Administrator of Mainframe System. · Training support & auditing transactions of new users after completion of training. · Reviewing system problems, investigating causes, reporting problem logs, liaising with developers to implement fixes. · Provided assistance to external customers for EDI procedures with respect to new mainframe system. · Assisting internal & external customers in the use of the Web Inquiry system. · Participation of regional testing of Web Business project.

Toronto, Canada Area

· Gathering of data to prepare documentation which assisted in the development of new mainframe system. · Mapping of data from current mainframe system to new system. · Assisted in writing of Business Requirements. · Worked closely with system BA's in interpreting and understanding Business needs. · Participation in meetings and decisions regarding new mainframe functionality. · Preparation and documentation of test plans and test cases for implementation of the system. · Execution of test cases including the documentation of problem logs and retesting of problems once fixes had been implemented.

· Provided assistance & training to less experienced staff. · Participated in interview procedures and decision process for the hiring of new staff. · Underwriting and calculation of premiums for new business, amendments & renewals. · Communication and negotiation with Brokers in respect to underwriting. · Managed accounting differences for direct bill customers.

· Managed computer accounting system including merging records for both agencies. · Trained existing staff on the use of the new system. · Managed accounts payable for all Insurance Companies represented by the agency.

· Management of computer accounting system. · Supervision and training of staff. · Payroll and general management decisions. · Service of existing clientele, quotations and development of new business for personal lines and small commercial accounts. · Sold the business to Fitzsimmons Agencies in January 1990.

Calgary, Canada Area

Education record

S.A.I.T

Access Level 1

Education record

Computer Technology/Computer Systems Technology

Business Administration Program

Education record