Eleanor Stevenson Email & Phone Number

Taunton, England, United Kingdom

Main Responsibilities• Set and refine the product strategy based on new customer insight, including creation and maintenance of product roadmaps and creation of business cases.• Responding to product queries and supporting sales opportunities as the product expert.• Undertaking market and competitor research.• Developing marketing concepts and creating supporting collateral.• Management of P&L for product/service portfolio, driving opportunities for margin improvement.• Managing business change activity to ensure changes are delivered to time, cost and quality and are provided to users as seamlessly as possible, including working with the Product Owner within an Agile Development Team.

Taunton, England, United Kingdom

• Responsibility for providing weekly pricing for ADMIRALTY Vector Chart Service (AVCS) folios, including the quarterly re-calculation of full AVCS and ECDIS folios suite• Responsibility for the preparation and reporting of all Electronic Navigational Charts (ENC) sales to the relevant Digital Data Suppliers within the agreed timetable• Responsibility for preparation of financial reports and forecasts within agreed deadlines and providing evaluation of the data to support management decisions• Responsibility for appraising and advising on all non-standard customer deals and once implemented, ensuring proper administration of them• Main Subject Matter Expert and testing resource for SAP in respect of Pricing, Rebates and Reporting

Taunton, England, United Kingdom

• Ensuring all purchasing is undertaken in accordance with the UKHO Procurement Quality Procedure QMP1400• Managing procurement activities in a timely and organised manner to enable the business to meet its Corporate Plan• Assisting the Procurement department with large procurement activities• Manage procurement process from discovery phase to refresh, placing contracts within the authority delegated, agreeing prices in competition where practicable and otherwise securing optimum value for money and adherence to Public Sector procurement law• Recording and providing reporting information as required

Taunton, England, United Kingdom

• Achieved Level 3 NVQ in Customer Services• Involved in the end to end process of resolving customer enquiries, from answering and routing telephone calls, logging cases, contacting internal SMEs and updating customer’s right through to case resolution• Trained on the Order Support discipline to process orders, discrepancies and resolve queries relating to the sales ordering process• Active involvement into continual improvement activities such as the review of processes undertaken within Customer Service• Involvement in the on-going review and updating of customer services desk instructions and knowledge base articles

London, United Kingdom

Odgers Berndtson is the UK’s leading executive search firm, helping private and public sector organisations find top tier permanent and interim management appointments in the UK and internationally.• Awarded ‘Outstanding PA’ of Q1 2016 after nominations from colleagues.• Actively supporting Fee Earners, acting as the lynchpin for assignments, providing key assistance and assuming responsibility for managing all aspects of the search process.• Managing external support service providers (travel, facilities management, local suppliers).• Arranging interviews, client meetings and diary management.• Organising events; lunches, corporate hospitality, etc.• Key skills in prioritising, thinking ahead, being proactive and anticipating problems by providing solutions in a high quality, client focused business.

Bristol, United Kingdom

• Working as a Discretionary Fund Dealer, creating and placing daily deals to a stockbroker and fund providers using in house online systems, telephone and fax. • Providing administrative support including application processing, dividend allocation, client enquiries, after sales support, valuations and processing sale instructions.• Currently studying Chartered Institute for Securities & Investments: Introduction to Securities & Investments.

Taunton, United Kingdom

• Clerksroom is a national provider of over 70 Barristers and Mediators within a highly dynamic environment.• Managing counsels’ busy diaries from junior level up to QC. Also, taking instructions from solicitors for both civil and family matters.• Checking court listings, notifying counsel and solicitors on a daily basis to ensure all parties are prepared for court the following day.• Arranging for instructions and briefs to be delivered to counsel to allow for preparation of hearings at courts across the country within a sufficient time frame.• Working within the Bar Standards Board at all times.

Taunton, United Kingdom

• Working for a reputable law firm in a position that deals with New House Builds across the South West. Meeting deadlines is essential, whilst handling and prioritising multiple tasks/projects in a fast paced, client confidential environment. • Ensuring appropriate quality service and compliance in all matters in accordance with all agreed standard policies.• Consistently meeting all objectives as agreed on an annual basis as part of the team plans.• Working with the Unit Leader, others within the wider Real Estate team and liaison with sales negotiators and the developer’s solicitors. • Taking ownership of the allocated caseload performing tasks such as; mortgage offers, sending out reports, contracts and transfers, dealing with shared equity schemes, exchanges and completions.

Taunton, United Kingdom

• Voluntary unpaid position dedicating 30 hours per month on average• Selected as part of the Response team dealing directly with emergency calls• Skills developed included: communications skills, negotiating, assertiveness, and leadership often in distressed or hostile situations. The ability to work under pressure is crucial to the role. Maintaining a professional manner at all times.

Bachelor Of Science (Bsc) 2.1, Criminology And Criminal Justice Studies, 2:1

Activities and Societies: • Dissertation titled "The Evaluation of Reducing Domestic Violence Homicide in Devon", 2011. • 12 week.

A Levels, Psychology, Business Studies, Sociology, B, C, C

9 G.C.S.E'S, A* - C

Activities and Societies: Member of the Basketball, Netball and Hockey team. Won the Most Challenging Work Experience Award 2006