John Potts Email & Phone Number

Jacksonville, Florida Area

Jacksonville, Florida

Full time role on-site at Citibank

Jacksonville, Florida Area

Assigned to Florida Blue - Captivate project.

Greater Atlanta Area

E-Learning development using Lectora and Storyline 2.

Greater Atlanta Area

eLearning Development using Articulate Storyline, Storyline 2, Captivate, Photoshop, Camtasia and Swish (Flash) Animation. Includes audio and video editing, scriptwriting, need analysis, peer coaching, and resource development. Companies contracted with include:• Georgia QuickStart (www.georgiaquickstart.org)• eLearningBrothers (www.elearningbrothers.com)• United Parcel Service (www.ups.com)• American Express (www.americanexpress.com)• Strategic Government Resources (www.strategicgovernment.com)• Aaron's, Inc. (www.aarons.com)• Assurant, Inc. (www.assurant.com)

Atlanta (Buckhead), Ga

E-Learning development for retail stores, management staff, and corporate employees using Articulate Storyline, PowerPoint, Flash Animation and Camtasia 8.

St. Petersburg, Fl

E-Learning development for Loyalty Services and Enhancements. Contract through AppleOne Professional (Clearwater).

Jacksonville, Florida Area

Responsible for design, development, implementation and evaluation of employee training programs and solutions for Home Lending organization. Conduct analyses (e.g., performance, task, content, skill gap, etc.) to identify function-specific and technical training requirements. Design effective training solutions with measurable learning objectives to achieve impactful employee application of learning with emphasis on active learning, change management, and appropriate instructional technologies. Design and develop programs in traditional, alternative, as well as blended learning approaches, e.g., online, instructor led, self-study, etc. Consult with trainers on effective use of training materials and facilitation process. Consult with subject matter experts and internal partners to understand work processes and performance expectations. Coach and assist in the development of new team members related to internal team processes. Contract through Beeline Learning Solutions (ellegro Learning Solutions) (Dallas, TX).

Jacksonville, Florida Area

Primary responsibilities include delivery of initial customer service training, new product training, updating training documentation, and quality monitoring of customer interactions. Other responsibilities include development and implementation of new customer service job aids, training tools, and the company’s first online training and evaluation systems. Significant accomplishments include the creation and maintenance of a Training Intranet that eliminated paper training manuals and development and implementation of InComm’s first online testing and evaluation system, which significantly reduced class preparation time, reduced paper and printing costs, and measurably improved customer service productivity (reduced talk time, decreased hold time, increased quality and information accuracy, etc).

Jacksonville (Fl), Atlanta (Ga), Bloomington (Il), Houston (Tx)

Graphic, web, training consultation and business analysis services for freelance clients nationwide. Client base was primarily commercial printing companies (web press, offset press and large format), local companies and promotional companies (marketing companies and advertising agencies). Served as liaison between production (pre-press and shipping) and the end customer.

Jacksonville, Florida Area

Instructional Designer and Developer on IMS to DB2 database conversion project (TSYS). Assisted with development of documentation standards for Information Technology training. Recipient of AT&T President’s Circle Award (1995 and 1996) for dedication to company values and world-class customer service. Developed and delivered training for Call Center Operations (including Customer Service, Collections, and Executive Response Center). Managed customer service training classes and instructional design (training development) teams ranging in size from 5 to 25. Service bridged from 1997 to 2000.

Jacksonville, Florida Area

Responsible for training new hire Emergency Communication Officers on using 911 call systems for the Jacksonville (Duval County) Sheriff’s Office. Conducted training on standard codes and signals for law enforcement, ethics, using prudent judgment in call rating systems and managing call situations under extremely stressful circumstances.

Psychology

60 credit hours. Degree not completed

High School Diploma, General Studies

Activities and Societies: President, Fellowship of Christian Athletes President, German Club Captain, Varsity Football