Operations Director | Client Management & Strategic LeadershipManaged overall company operations, developing and executing strategies to meet the diverse needs of customers, stakeholders, and employees, while driving business growth.Directed care for patients facing health and transitional life challenges, ensuring compassionate and effective service delivery.Handled account management for a portfolio of over 300 clients, focusing on retention, maintenance, and strategic upgrades, consistently strengthening client relationships.Collaborated with senior leadership to align client retention goals across departments, fostering connectivity and improving cross-company performance.Led quarterly and annual planning cycles to set clear goals and communicate strategic direction for both the Spa and Clinic, designing and implementing membership retention strategies that optimized client engagement.Enhanced company systems for improved communication, alignment, and empowerment of both clients and staff, driving operational efficiency and satisfaction.Ensured that all departments met high-quality standards, overseeing daily activities in the Hospitality department, setting objectives, recruiting staff, and monitoring budgets to enhance guest and patient care.Collaborated closely with clinical managers, nurses, physicians, physician assistants, spa therapists, and service staff to deliver superior patient and guest experiences.Led the creative design and production of educational media, enhancing the company’s outreach and service offerings.Provided regular reporting to the Director of Operations and CEO, ensuring alignment with business goals and transparency in operations.

Content Manager & Creative StrategistManaged the creation and publishing of original, high-quality content, ensuring consistency with brand vision and audience needs.Led video and photo shoots in collaboration with in-house photographers, overseeing talent casting and production to deliver compelling visual content.Enhanced organizational content development by implementing employee training, recognition programs, and incentives, boosting participation in marketing and online review campaigns.Established and maintained a regular publishing schedule to ensure the timely release of content across all platforms.Leveraged advanced content management tools to streamline processes and improve the efficiency of content production and distribution.Developed and executed a content editorial calendar, enabling the planning and launch of timely marketing campaigns tailored to strategic business goals.Amplified content reach and engagement through targeted social advertising campaigns, driving brand awareness and growth.Provided creative consulting for website redesigns, integrating innovative marketing strategies to elevate user experience and optimize online presence.

Content Manager & Marketing StrategistLed the creation and publishing of original, high-quality content, ensuring alignment with brand strategy and audience engagement goals.Produced and directed video and photo shoots in collaboration with the in-house photography team, including casting talent to fit specific campaign needs.Identified opportunities for organizational development to enhance content quality, such as employee training, recognition, and rewards for participation in marketing and online review initiatives.Developed and maintained a consistent content publishing schedule, ensuring timely and strategic delivery of materials.Utilized appropriate content management tools to streamline production and distribution processes, maximizing efficiency.Implemented a comprehensive content editorial calendar, facilitating the planning and execution of timely, targeted marketing campaigns.Promoted content through strategic social advertising, amplifying reach and driving audience engagement across platforms.Provided creative consulting for website redesign projects, incorporating innovative marketing strategies to improve user experience and brand visibility.

Operations Manager | Manufacturing LeadershipLed operations by fostering a positive organizational culture through effective employee relations, including coaching, training, and development initiatives, driving both employee satisfaction and business success.Directed daily manufacturing activities, ensuring cross-departmental collaboration to meet critical objectives such as production load balancing, inventory control, quality assurance, and on-time order fulfillment, resulting in timely delivery of high-quality products to clients.Applied Lean Manufacturing principles to optimize cost, quality, and delivery performance, spearheading initiatives that enhanced operational efficiency and reduced waste.Supervised and executed operational changes to improve the manufacturability of both new and existing products, ensuring adherence to standards and continuous improvement in production processes.Established and tracked key performance metrics, utilizing data to drive continuous improvement and achieve operational goals.Identified and managed capital investments in equipment, tooling, and facilities, ensuring the preservation and enhancement of critical assets to sustain long-term operational efficiency.Ensured strict adherence to company policies and regulatory requirements to maintain a safe and compliant working environment.Stayed up to date with evolving manufacturing best practices, continuously enhancing operational systems and maintaining cutting-edge production processes.

Film Producer & Executive ProducerSuccessfully produced and distributed 10 films to various domestic and international distributors and networks, broadening the reach and impact of each project.Packaged and pitched feature films to investors, leading to closed investment deals, and managed LLCs and business accounts for multiple film projects, ensuring financial and legal compliance.Recruited and coordinated production teams across all stages—pre-production, production, and post-production—ensuring smooth and efficient project management.Cast and negotiated with top-tier talent from agencies such as WME, ICM, UTA, and CAA, selecting the right performers and securing key talent agreements.Oversaw the entire production lifecycle, from concept through distribution, ensuring timely delivery and market success.Represented multiple feature films at prestigious festivals, including Sundance, Tribeca, and AFM, coordinating submissions and promotional efforts to enhance visibility and success.List of projects produced available upon request or at IMDb.

Media Planning & Execution SpecialistClients: Anheuser-Busch, Domino's, Texas Lotto, Nestlé, HEB, Texas Instruments, Ford, McDonald'sSpearheaded all administrative components of client media plans, ensuring seamless execution from start to finish.Effectively managed media space reservations, issuance of insertion orders, and comprehensive recaps, driving project accuracy and alignment with strategic goals.Developed and maintained detailed flowcharts to track campaign progress and adjust tactics as needed, ensuring transparency and optimal performance.Oversaw media buys to guarantee flawless execution and timely delivery across all channels.Generated buy recaps, budget summaries, and in-depth reports to keep stakeholders informed and campaigns on track.Conducted thorough data analysis to support media planning, identifying growth opportunities and providing strategic points of view (POVs) to optimize campaign performance.Communicated cross-functionally with media, brand management, creative, strategy, analytics, and social teams to ensure alignment, while also serving as a key client liaison when needed.Assisted Senior Media Producers and Creative Directors, providing operational and strategic support to deliver high-quality outcomes on all projects.