Philip S. Email & Phone Number

London, Gb

Another day 1! Although technically I've spent a bit of time on it already... I've brought Nopaque into existence because we need more organisations that focus on difficult aspirations and maintain transparency in how they're going to do it. Nopaque literally is the opposite to Opaque and those that know me know I like to work transparently, with a good Vision and Mission and motivation to solve hard challenges. Solving the poor state of customer experience globally, and bringing the organisations of the world in line with offering First Point of Contact resolution, will test all my skills and knowledge, and those that work with me.The roadmap is set. Conversations are happening. In a month or two, Nopaque will bring a challenger product to the market that can be consumed on-demand and with scale, at a better price point than existing products. Mean while, we'll be talking to businesses about how they can begin moving toward better servicing for customers, understanding their expectations, aspirations and intent.

The time has come for a new chapter, a new day one. I have decided to leave the prestigious organisation I have been working for to pursue a career dream. A dream that I have told countless people about, in which every one of them said "go for it". A dream where the leadership, technical and product skills I have acquired over the 20+ years of my career can be released. A dream that will test these skills, my resolve and my determination. I know I won't take this journey alone. I know the passion I have for it is infectious. I know that the 'I' will become a 'we' and I can't wait to meet the people that decide to join in and adopt it as their career dream. I have learnt and accepted that I am a people leader capable of more than I gave myself credit for, that I am more of a 'we' type leader than an 'I' type leader.I plan to start this journey properly in September this year, after a well earned break with my family over the summer holidays. Placing focus on them. In my spare time however it will give me the space to reflect on the past, to make note of the mistakes I want to avoid in the future and to set up the foundations of this journey I and others will take, in a way that always puts people at the centre of what is being done.The beginnings of my journey have already started. Wheels are in motion. I am excited again. I decided to call the company I have started "Nopaque". This play on words will be at the core of this company's values, for everything it does will NOT be Opaque. It is intended that every interaction, between people that join the journey, or engage with it as a customer, will be treated openly, honestly and with complete clarity. If you think you can offer any great advice on starting a career dream, don't hesitate to reach out. Other perspectives are often the parts missing from our own puzzle. SPOILER: If you have experience in AWS, ChatGPT and Generative AI, LLMs, Microservices, Javascript or Python, I'm all ears.

London, Gb

It's still day one and the team and I are always learning!At the core of my leadership principles is the focus on the people that create solutions that solve problems for those we serve, most importantly their wellbeing and enrichment of what they do, which leads to significant trust and reliable capability.I have applied this to the numerous areas that our people and teams work across and have helped many areas that are unrelated adopt new techniques in ways of working, tooling and technology.As the engineering lead for an area totalling 15 feature teams, it is my responsibility to insure we operate in the best way possible to make use of the yearly multi-million pound budget provided to improve interactions between customers and the bank. So far in my tenure I have transformed all skill disciplines in the area to adopt agile ways of working, moving to a product focus instead of project process.We have delivered numerous valuable changes to the platform, of which the most stand-out have been;- a new video service, built from ground up and based on Amazon Chime, improving high profile customer engagement and NPS scores,- one of the largest implementations of Amazon Connect Voice ID, helping to protect our customers and improve fraud detection; and,- a business facing dashboard that helps to obfuscate the complexity of the overall Amazon Connect platform and AWS Ecosystem that's used to drive efficiency in how we service customers.So far on this journey, I have increased engineering satisfaction and productivity by insuring teams are involved in the early stages of planning and design cycles. I have driven an increase in efficiency and improved the underlying flow of the value streams through which we deliver by introducing a shift left approach to testing and adopting a DevOps mindset within teams.Time to rinse and repeat, it is still day one!

London, Gb

This role has focused on the build out of new consultancy practices and modular software accelerators to help customers with their digital transformation, customer experience and data & analytics journeys. After working with peers on an identified opportunity with Amazon Connect and a large Retail Bank, we have scaled a team using Design Thinking, Lean and Agile into a well respected delivery consultancy and gained the AWS Solution Provider and Amazon Connect benchmarks. We are currently building similar offerings based on Amazon QuickSight and Amazon SageMaker.Our unique approach of "DevOps for Contact Centers" is proving highly valuable in an ecosystem where the transformation usually entails moving from antiquated data center based telephony to high velocity software based systems, requiring techniques such as CI/CD and TDD to fully embrace the opportunity to deliver value to customers at pace.Leaning on Lean, SAFe and Scrum frameworks to supply our unique Pod based blended teams, we focus on an operational transformation to underpin the success of our delivery teams. Customers immediately begin to see value in short cycles often increasing interest across large enterprises and resulting better stakeholder engagement.The story hasn't ended with consultancy and delivery, as we move the ECS organisation forward we look to create Marketplace and SaaS offerings by leveraging startup techniques, with our first releases coming at the end of 2020.

London, Gb

Leading ECS in its Technical Capabilities and setting the strategy for increasing value for our client's customers through;- understanding enterprise Cloud transformation pain points, to shape ECS solutions,- providing strategies for customers to unblock stalled transformation programs,- implementing strategic partnerships to enable ECS and client growth and success,- coaching and mentoring the ECS leadership teams in Cloud culture and impact,- increasing ECS growth through its capabilities as part of the Group Cloud offering; and- building successful relationships based on ECS heritage in the financial services sector. Current Certifications:AWS Certified Solutions Architect - Associate Level # 3541AWS Certified Solutions Architect - Professional Level # 960AWS Certified Developer - Associate Level # 2527AWS Certified SysOps Administrator - Associate Level # 2698AWS Certified DevOps Engineer - Professional Level # 856 Google Cloud Certified Professional - Cloud Architect

Helsinki, Finland, Fi

Hands on CTO with a general interest in technology, particularly in Cloud, DevOps and Continuous Delivery. Enabling the growth of the Nordcloud business by building capability, agility and quality into the services we offer our customers. Creating valuable products and offerings to the market by applying lean methodologies to find market fit and scale. Blending Lean/Agile methodology into project delivery to provide a more reliable quality of service to customers that are migrating to or are already using the Cloud.Coaching and mentoring the technical community both in the UK and globally on technology, automation and optimal delivery.

Helsinki, Finland, Fi

Team lead for Nordcloud UK responsible for delivery of multiple projects. Regularly motivating positive adoption of 'DevOps Culture' across many businesses that we work with on projects ranging from large enterprise systems to high velocity change, scalable web stacks. Involvement with Data Warehouse and Machine Learning projects delivered to customers across multiple Cloud Vendors.Reporting to the C-level as an Engineer and Leader, adding value wherever possible and ensuring information is available to the participants of all projects.

Switzerland, Ch

Leading projects that require the design and implementation of platforms, working on Software Defined Networking solutions and Amazon Web Services and operating as a point of expertise for peer review. Troubleshooting issues with Network and System Engineers when required and gaining more experience with automation systems.Regularly provide feedback on outcomes of Proof of Concept to business leadership, as well as assess potential for new technologies that can help deliver services faster.

Switzerland, Ch

Responsible for operation of all network equipment used to support the platform and relied upon for adopting best practices in relation to Security, PCI-DSS, Optimisation and Monitoring. Supporting Data Center migrations and other Sabre projects as well submitting design ideas to evolve the systems.Work with System Engineering teams to aid in automating basic tasks such as resource expansion/contraction, Load Balancing configuration and Firewall Rules.Required to use experience gained in previous roles to assist integration between Network/Server/Application/Storage. Regularly aid other teams using their own operations tools to help gain better collaboration processes, enabling more stability in the platform.

London, England, Gb

Multiple responsibilities in Design & Implementation for Office, WAN and Datacentre Networks. Large scale system deployment using SCCM as well as multiple office network design and installation. Nationwide POS networks for well known businesses. Working on behalf of Bytemobile delivering content compression solutions in 3G networks.

Fort Lauderdale, Fl, Us

Working with EMEA Mobile Network providers and Bytemobile to integrate data 'optimization' engines based on Bladecentre / Core networking technologies.

Aldgate, England, Gb

Managed small network linked to LIFFE / CME markets for interest rate futures trading

Under the name of Enterprise Solutions Group

General IT Admin of Servers/Network/Apps/Printers etc.

Gb

Looked after internal infrastructure for a small office.

Working on the helpdesk for customers of Tiny Computers

System, Networking, And Lan/Wan Management/Manager

Education record